All posts by Laurie Varendorff

Microfilm, the stuff of comics, or real day to day business activity?

Microfilm, the stuff of comics, or real day to day business activity?

Why? One may ask.

On Friday September the 10th 2004 I opened my daily newspaper to address my first indulgence of the day and that is to read my favorite comic Modesty Blaise.

But what do I read on the second frame but the statement as a heading for one of three images “Henry – microfilm the Bell formula and process and destroy the original”?

Am I dreaming? Is this my favorite comic strip and my business life of some 30 years coming together in the mainstream media in a day-to-day comic feature in my local rag, the West Australian?

Surely not, so I went back to bed, got up a second time but this time the comic was the same MICROFILM as a dire plot by the bad guys, the ones with bulldog faces and dark suits and overcoats.

Is microfilm that universal a product to be known by the readers of this esteemed comic strip?

Maybe so! If it is, I am heartened by the prospect that our profession is so well known as to hit the daily comic strip and back to the good old James Bond days for the industry!

On a more serious note, what cost microfilming?

I located on the internet the following Australian Government discussion paper in respect to the Costs of retaining census records which does not appear to be dated but is in relationship with the then upcoming 2001 Australian Census.

The discussion paper states that the estimated cost of microfilming records from the next census is $22.45 AUD million. The Treasury stated that estimates for microfilming production that had been sought from commercial microfilm bureau came in at $1.83 million, $2.92 million, and $9.74 million.

The document proceeds to advise that the Australian Archives’ practice for preservation filming was to require a frame-by-frame check before Archives is prepared to certify under the Archives Act that the film is a true and accurate copy.

The Treasury stated that uses of the records that depend on looking up the copies of forms by census collection district would be facilitated by microfilming records in batches corresponding to collection districts and indexing them so that addresses of census respondents can be matched to collection district. The cost of address indexing is estimated to be $2.67 million.

The estimated cost of electronic recording of names and addresses using OCR is $14.5 million.

What actually happened?

In a media release made available at 10.30 am Tuesday 24 September 2002 the following was advised:

Almost ten million Australians or more than 52% of the census population chose ‘YES’ and the Australian Bureau of Statistics has been busily transposing that census information to microfilm for transfer to the custody of the National Archives. Now ABS’s job is done!

Next Tuesday, the National Archives of Australia will take responsibility for the safe custody of the microfilm. It will be kept in a time capsule in a secure location, preserving the contents until their reopening in 2100.

The 1,422 rolls of microfilm that have been used to store the census information will periodically be inspected by Archives conservators to ensure they are kept in optimum condition for future generations’, Ms Schwirtlich said.

To the best of my knowledge the 2001 census documents were scanned, and the images transferred to the 1,422 roll of 16 mm microfilm via the use of one or several Kodak Archive Writers.

As to the cost of the exercise, I personally doubt that the figure of $22.45 million AUD was reached for the project and if it was, I wished that I lived in Canberra and had carried out the program to capture 1,422 rolls of 16 mm microfilm because I would be authoring this article from some more exotic place than my current office.

The wheeling and dealing for the 2006 census have commenced so here we go again to get the data onto a preservation media that will last at least one hundred years. You all know what that media current is!

Happy Microfilming!

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

Please Note: This article was first published in the publication – The GREEN SHEET – INCORPORATING THE MICROGRAPHICS MARKET PLACE AND THE MICROGRAPHICS NEWSLETTER – Issue No. 29 ISSN 1476-3842 September/October 2004 Edition on page (19).

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

The microfilm dynamics

Hey!

Hang on a minute, microfilm is the same flavour it has been now since the 1930’s, 16 mm roll film in open spools or 3M or ANSI cartridges, 35 mm roll film in open spools or ( if you had a Kodak 1824 reader printer ) those wonderful 35 mm C type cartridges, jackets, aperture cards and from the 1960’s microfiche.

What has changed or is changing?

Technology!

Since the introduction of 35 mm microfilm in the early 1930’s it has been used extensively for the microfilming of newspapers since 1938 and the microfilm was accessed on readers or printed from reader printers ( using a photographic process ) since that time by Universities, Libraries, Archives and Genealogy centres and like institutions.

Things got much better in the 1950’s and 1960’s with the commercial introduction of wet electrostatic photocopier type reader printers and the 3M dry silver paper units and then really accelerated with the introduction of the dry pressure fuse electrostatic reader printers from Fuji and others in the 1970 and 80’s.

With the introduction of plain paper reader printers in the early to mid 1980’s things really began to hum.

Universities, Libraries, Archives and Genealogy centres and others used reader printers and to a greater extent with photocopiers (  due to their higher volume of prints produced  ) as revenue-raising projects to pay for the hardware or at least to get some return on their investments by charging for the prints produced via the use of coin boxes and more recently charge card systems.

Due to the lower volumes produced on the reader printers it is questionable if anyone ever broke even on the return on investment and covered overheads with this charging for the prints produced.

With the introduction of the first-generation digital microfilm scanner printers e. g. the Canon MP100 and other digital microfilm products in the early to mid 1990’s nothing much changed except the quality of print output improved along with the reliability of the unit.

This was a small to medium leap forward.

In essence, the first-generation digital microfilm scanner and printers were looked on as no change in concept from earlier times.

With the introduction of the second generation and now the third-generation digital microfilm reader/viewer scanners and printers the dynamics of the read and print philosophy is or has been changing.

Why?

Well computing has become ubiquitous, cheaper, and smarter.

The current generation of digital microfilm reader/viewer scanners and printers are being installed in Universities, Libraries, Archives and Genealogy centres and other environments connected to a dedicated PC.

In several instances these PC’s do not have a local printer but send the printed image to a dedicated print server where the user goes after a scanning session and collects his or her prints.

Why do this, you may ask?

Economics! Less cost per installation.

With this format, only one charge card unit is required at a single print server, and none required at each digital microfilm reader/viewer scanner and printer for up to ten or so units can be managed under one print server.

OK you need a PC for each unit, but PCs are becoming commodity items at extremely attractive prices.

No dedicated video dump SCSI connected printer is required at each digital microfilm reader/viewer scanner and printer so one standard network printer does the job for the ten digital microfilm reader/viewer scanner and printer units.

The cost of an intelligent network printer is again like the PC a commodity item and unlike the dedicated video dump SCSI printer and in most instances one or two or more times less expensive.

Now comes the big crunch.

With a PC connected to a digital microfilm reader/viewer scanner and printer a user can now capture their images to CD, DVD or the ever-increasing capacity USB 2.0 Flash Drives with 1 Gig, 2 Gig and now with the latest and greatest 4 Gig of storage on a USB 2.0 Flash Drive.

Alternatively, a term for them is a USB necklace.

Why would a user want to print out to an A4 Din = A size US or A3 Din = B size US paper prints when they can scan ten, a hundred and possibly a thousand images to a USB necklace or other storage device ( if one had the time ).

Most of these software packages for scanning from microfilm also provide the ability to fax or email direct from the PC, which poses other questions for institutions to manage if they decide to connect the digital microfilm reader/viewer scanners and printers to the internet or even a local or wide area network environment.

Where or how is the library, university, archive or genealogy centre or other institution able to offset their outlay and receive a revenue stream from the PC connected digital microfilm reader/viewer scanner and printer installation? In the past, these institutions provided access to their microfilm holdings irrespective of format by supplying lower cost readers for that purpose at no charge and only charging for the prints produced from the reader printer.

Where to now if the institution installs digital microfilm reader/viewer scanners and printers with a PC controller (or in some cases, the digital microfilm reader/viewer scanner and printer cannot operate without a PC) and then create a revenue stream when none or only a few hard copy prints are being produced?

The concept will need to change, with either a charge for time the end user sits at the device or a charge for the file size of image data downloaded to the client’s storage device of choice, emailed, or faxed.

I am reliably advised that this option is in place at a site somewhere in Australia for use with their digital photocopiers ( document and book scanner heads only, no printer engine ).

The end user photocopies the item, but no paper print is produced.

The photocopied image file is sent directly to a print server where on completion of the task the end user swipes his or her charge cards and then either emails or prints out the file to paper.

The charge card system either charges for the prints produced or charges for the image file size (per KB, MB or GB or some other preset criteria) created by the digital photocopying process on the digital scanner units.

The system will not let that email pass from this print server until the end user swipe card has paid for the file sizes in question.

If the system can do this for emails, it should be an easy matter to handle image files that are faxed, downloaded to a USB 2.0 Flash Drive, CD, DVD, or some other storage media.

There is no doubt that we can do the same or similar thing for our digital microfilm reader/viewer scanners and printers.

The future is here and now.

Let us take advantage of this technological progress and use it to improve efficiency and reduce our overheads to our advantage.

If you have any thoughts on the issues raised above, please contact me on the matter and we will discuss the issues.

Happy Microfilm Scanning!

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years.

Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

This article was listed in – The More Canon Pc Printer 80 Microfilm Viewer Resources: @ The More Canon Pc Printer 80 Microfilm Viewer Resources

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Analogue only, Digital only, Analogue to Digital and Digital to Analogue

Microfilm is involved with three out of four, not bad for an 1870’s [ yes, eighteen hundreds ] technology.

A little history

I was first introduced to microfilm in 1974 when I managed a Xerox Copy Centre in Perth, Western Australia.

I was fortunate that I had a Xerox model 1824 [C size] plain paper output from aperture card production printer [no viewer]. I also had a Xerox Copyflo at my disposal.

In later years in the early 1980’s I became a Canon dealer with the Canon CP370 & CP380 range of microfilm reader printers which produced electrostatic coated paper prints with liquid toner carried in petroleum liquid.

I also had the fortunate or was that the unfortunate experience to be the proud owner of several OCE 3710 electrostatic microfilm printers which printed A4 to A0 [DIN] or USA A through E size prints.

Imtec of the UK, Ricoh of Japan Schaut & Zeutschel of Germany plus several other manufacturers all had products based on electrostatic coated paper prints with liquid toner carried in petroleum liquid.

Wow! am I glad that this era has passed!

We also had Kodak with a 35 mm 18 X 24” output multi bath automatic photographic printer a little before the electrostatic liquid era.

A friend of mine in Melbourne, Ben Tosetto at AMS has an old dark battleship grey Bell & Howell photographic paper reader printer with exposure only of the photographic paper and all manual processing done outside of the unit [ an antique ] in the foyer of his microfilm and scanning bureau.

Well enough on nostalgia!

Oh, I forgot the wonderful 3M dry silver paper units of various sizes both wet and dry processing followed by the dry pressure fusing electrostatic paper unit from Xidex, Fuji, and others before the plain paper era of Canon and Minolta swept the scene, worldwide in 1985 with most other manufacturers of Reader Printers rebadging the Canon and Minolta with the exception of Xidex, Agfa, and a few other players.

Where are we now?

I will concentrate on the Analogue to Digital products.

Analogue to Digital: Today most micrographic reader printers are basically reader scanners which dump a digital video image to a dumb laser printer or directly connect to an intelligent laser printer via a PC with or without operator control at the PC.

These products generally come from the Japanese microfilm heavyweights of Canon & Minolta or now Konica Minolta.

The same holds true today with several micrographic players rebadging these same products as before in the reader printer era.

We also have e-ImageData with what I believe is the previous Xidex base unit which has been updated and improved for the digital era and the ScreenScan product which was produced in Lichtenstein and the USA.

I bought a ScreenScan™ A3 screen size Multi-Format A3 Microfilm Scanner unit from Nanomach in Lichtenstein in early 1997 and fitted it to a previously loved Canon NP580 A3 screen size Reader/Printer using modified Zoom Lenses designed for the later model Canon NP680 and NP780 A3 screen size Reader/Printer series and it served me well as a Bureau Production scanner which produced several hundred thousand 100,000’s images up to early 1998.

The ScreenScan is still currently available as a option for fitting to previously loved readers or reader/printers which do not provide the quality output required or whose clients need digital & not analogue images from Indus International, Inc in the USA.

Full details are available online @ ScreenScan™ A3 Multi-Format A3 Microfilm Scanner

A new and revolutionary player to the field is the long term manufacturer of the Gideon range of down projection library microfilm readers and specialised after market manual and motorised 16/35 mm roll microfilm reader and microfiche carriers for most makes and models of reader printers and that is ST Imaging of the USA.

ST Imaging has released the revolutionary model ST Imaging ST200 Digital Microfilm Viewer and Scanner for Video Monitor or PC which changes the rules for library microfilm equipment. Full details are available online @ ST Imaging ST200 Digital Microfilm Viewer and Scanner

We have addressed most, if not all of the players in this market with possibly the exception of Datagraphix and their little baby, the ImageMouse released some years past and now taken over, and I understand, improved with the use of new lenses and CCD arrays by EyeCom in the USA.

I personally was very enthusiastic at the introduction of the ImageMouse by Datagraphix and took on selling the product [ the first version 0 ], much to my dismay.

I ended up with a demonstration model that I eventually gave away to an associate in the hope that he may find a loving home for it without ferocious cats so it could live out its life in peace.

I was also hoping that one or two dollars may have passed my way on the deal but several years later, still no joy.

At the upper end of this process there are excellent products from Wick & Wilson, Sunrise, nextScan, Mekel, Kodak, Fuji and some other lesser-known players who also have excellent products in this high-volume production range of microfilm scanners.

Again, in some instances these products are rebadged by other micrographic suppliers.

Something New!

This is the point I have been leading to, in that there is a new player [and some new radically different and possibly revolutionary products] on the scene at the low to mid-range of output.

These new microfilm scanners are from ST Imaging of the USA with two 16/35 mm roll film Scanners, the ST200 & the ST100 due for release in June 2004.

I wish to advise readers of my interest in this product as the Australian distributor [ even though I probably will not have seen my first unit by the time this article is published ], but that being said the ST200 is unique [ to my knowledge ] as the ST200 uses a video camera which leverages the 20 frame per second feed for viewing via a direct connected monitor without a PC being in the circuit.

A higher quality and higher resolution image is captured by a separate 3M CCD array line scanner for quality image capture and transfer to a PC for direct printing or saving to disk for editing, later printing, faxing, or emailing.

The PC in the circuit can share the same monitor as the ST200 base unit or have its own second monitor.

The CCD array scans the image at 2,700 DPI for improved quality.

Have a look at ST Imaging’s www site and make your own assessment.

Full details are available online @ ST Imaging ST200 Digital Microfilm Viewer and Scanner

Is this product so revolutionary that it will cause the big iron boxes of mirrors and extensive light paths to be destined to end up as historical relics?

Only time will tell!

Happy Microfilming! Or is that digitising?

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Trojan Horse Programs: Is this the Records and Archive Management Armageddon?

Abstract Development by the Microsoft Corporation and IBM of “rights management” software … commentators have nicknamed it the ‘Trojan Horse program” … gives e-mail authors control over their electronic messages after they have sent them, even to the point that the emails may erase themselves.

The potential for these self-destructing records has given archives and records managers some sleepless nights, says the author, a records and information management consultant and educator in Perth, Western Australia.

Legislators must do something, he insists.

Now that we appear to have systemized information deletion outside of our control via the good works of Microsoft and IBM, what does the future hold for Records and Archives Management?

The recent release of Microsoft Office 2003 with its Digital Rights Management ( DRM ) and Information Rights Management ( IRM ) features allows the creator/sender of electronic communications to control the printing, forwarding, and copying of the message.

Additionally, and of the greatest importance, the features allow the creator to set a time for the expiration of e-mails, Word, Excel and PowerPoint documents at their, not the recipients’ volition. It raises questions like

• What is the legality of ownership of a letter, fax, or e-mail?

• Does the sender own the communication or is the recipient the legal owner?

Not being a legal practitioner, I can only pose these questions and one other: is George Orwell’s 1984 society finally arriving 20 years late?

If my evaluation of this new facility is correct, in the near future there may not be any records for us end users, record managers or archivists, to manage and retain.

If we, as professionals, thought that the introduction of the personal computer was a calamity for records management that precipitated the demise of the registry system in government operations, this new feature could be viewed as Armageddon.

I am troubled over the concept of managing security risks by way of IRM or DRM from Microsoft or the Electronic Media Management System (EMMS) that includes DRM of some sort from IBM.

Storming the Gates Has hacking now been legitimized?

Inclusion of the Trojan Horse program in the commercially available software product offerings by these two IT mammoths would make it appear so.

Legislators in government and business circles along with the records management and the archives profession should be storming the walls, or should that be the “Gates”, of both Microsoft and IBM demanding that this be stopped immediately.

Why?

Because, by including this legitimized Trojan Horse program as part of an electronic communication, the sender may, if it is wished, disallow the recipient’s right to print, forward, copy or retain a business or legally related electronic communication about a business transaction.

What is this devilish plot?

Why are Microsoft and IBM able to legitimize the insertion and distribution of Trojan Horse Programs in their DRM product offerings without a reaction from the legislative community?

The software designers just adopting an admittedly useful tool to prevent the abuse of copyright in the music and movie/video industry and migrating it to e-communications without, I am certain, any intellectual evaluation or understanding of the potential consequences.

For an e-mail recipient, a restriction on printing, forwarding, or copying of a particular electronic communication may not be a big issue so long as the message can be captured and stored.

However, it is potentially extremely dangerous, and I personally have a violent objection to the feature that allows the sender to add what is formally called a “delete/kill, date-time” feature into an electronic communication without the recipient’s knowledge or approval.

My belief is that it is tantamount to the sender holding the recipient to ransom.

The description of the function alone is enough to raise the hairs on the nape of nervous necks: “delete/kill – date/time”. Heaven preserve us!

Has the use of Trojan Horse Programs the potential to change the course of history?

You Betcha!

If this tool had been in place in the 1980’s, Admiral Poindexter’s “Well done” e-mail to good old Ollie North and other data may not have been there for investigators to discover and the Iran-Contra hearings could not have been as thorough as they were.

Think it through.

See the delete, date-time feature repeated hundreds, thousands or millions of times and we will not need historians to document and assess history as there will be no history to assess.

An easy answer – Is there an easy answer to this matter?

Sure, there is!

Microsoft and IBM plus any other supplier who has this IRM or DRM delete/kill – date/time Trojan Horse program incorporated in their commercial software products must be made to remove the feature immediately.

Software developers who want to make a quick killing could create software able to identify the Trojan Horse program and warn recipients.
This would allow recipients to negotiate with the senders to have the program removed.

If approval was not forthcoming, it would allow the insidious monster to be overridden and recipients to carry on legitimate day-to-day business activities without a fear of a commercially or legally important e-communication disappearing without consent.

Legislators in both government and business must make provisions to monitor the use of Trojan Horse programs in commercially available software products.

These legislators will need to either outlaw the process or somehow safeguard recipients.

It is time for legislators and records and archive management professionals to take a stand against this appalling development.

Happy record management into the future!

Maybe!

Laurie Varendorff ARMA The Author Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years.

Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU.

Phone: +61 417 094 147; email @ Laurie Varendorff

This article was published in the Green Sheet Magazine ISSN 1476-3842, Issue 31 February 2005 on page 17 @ The Green Sheet

This article was commented on in the online newspaper USAToday.com available @ USAToday.com on September 22, 2004, in an article by Eric J. Sinrod titled: The legal implications of self-destructing e-mail.

The USAToday.com article – The legal implications of self-destructing e-mail – was picked up by legal websites internationally and redistributed @ the Duane Morris LLP website and the Other Law Blogs and the NETLAWBLOG Internet Tools for Lawyers and the e-evidence info @ The Electronic Evidence Information Center and the TRUSTe ADVOCATE and the MIRLN — Misc. IT Related Legal News [September 2004; v7.12] and the BestTechie.net Forums: Open:On the Web and by other parties.

This article was reproduced in the ARMA Atlanta Chapter Newsletter the Peach Volume XXXIX, Issue 1 September 2004 @atlantaarma.org

This article was listed in The Victorian Governments eGovernment Resource Centres – Information Technology Section updated 4 February 2005 the eGovernment Resource Centre of the Victorian Government – Information Technology Section

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Records Management, Information Management, Knowledge Management or Content Management Software – what is your preference?

Semantics, or is it?

In 1993 and after three years as a member of the Records Management of Australia “RMAA” and a committee member of the Western Australian “WA” Branch, I decided that my reducing micrographic income could be augmented by the sale of a records management “RM” software product, so I took the plunge and became a reseller of RM software.

What it did do was to make me aware of how little I knew about records management and the advice I was giving to my microfilm/scanning bureau-based clients on the indexing of jacket and aperture cards with limited functionality and allowed me to upgrade my skills in this area and allowed me to provide an improved service to my client base at no additional cost to them.

Come imaging in 1990 with the release of the Canofile model CF250 and a forty (40) A4 page per minute scanner with the indexing matrix for filing documents on 5.25-inch 512 KB Magneto Optical Disks and we thought we could solve everyone’s records management problems.

How wrong can one be!

Was the Canon CF250 stand alone, proprietary, self-contained with no networking, imaging system a failure?

NO! It was a success.

Not the success I envisaged when I was introduced to the product at its launch in 1990 where I committed myself to sell 1.5 units per months into Western Australia.

Eight years later I had attained an installed base of only fourteen – 14 units.

At around $35,000.00 Australian at that time, in hindsight, one wonders how we achieved that result at all.

What was wrong with this and other standalone proprietary imaging systems?

1. They could not talk to each other ( in later versions they could );

2. They had limited indexing software and they did not possess good records management principles within that software.

Very few people knew the questions let alone the answers.

In the late 1980’s I partnered with Wang in a proposal for a major imagining system here in Western Australia which was won by Kodak Australasia at $12.4 Million Australian ( approximately $7 million imaging and hardware and $5.4 Million for software and its installation ) and on attending a debriefing session and seeing how Kodak had handled the project we, myself and Wang realised that we did not know the questions let alone the answers.

Australian software creators have been at the forefront in the creation and marketing of records management software products since the late 1980 with such products as TRIM, RecFind and CARMS being successful at that early date.

The three software products are still with us today, with at least two of the products being marketed heavily internationally with an elevated level of success.

Even the Hummingbird suite of products uses an RM software module written in Sydney for use with the PC Docs document management software suite which is now part of the Hummingbird offerings.

If, as a bureau service provider you consider yourself to be at the upper level of understanding of records management software needs and applications in the field, I would respectfully suggest that it may be in your best interest to take another look at that environment.

I believed back in 1990 that I had a good handle on what my clients’ requirements were in respect to records management and the indexing tools I was providing at the time.

Boy, have I come a long way since those days of simplicity?

RM applications and the software that support those applications are complex and becoming more so day by day with their integration with other whole of business applications.

If you have the need, desire, and dedication to go down this track for greater enlightenment in this area of Records Management, Information Management, Knowledge Management or Content Management Software understanding, please take the ride, it will be thrilling.

Happy RMing!

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years.

Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Taxonomy – thesauri, thesaurus or thesauruses – ontology – functional thesauri – business classification schemes – information architecture – metadata – metatags – controlled vocabularies – naming conventions – facet analysis – spatial data – faceted classification system, etc.

Taxonomy – thesauri, thesaurus, or thesauruses – ontology – functional thesauri – business classification schemes – information architecture – metadata – metatags – controlled vocabularies – naming conventions – facet analysis – spatial data – faceted classification system, etc. – January 2004

With the recent [over the last 12 months or so] expansion of the principal of the desirability for the use of Functional Classification as espoused by the New south Wales [NSW] State Records Authority since 1995 with the release of Keyword AAA = Accuracy – Accessibility – Accountability and later reviewed in 1997-98 and its evaluation and potential “or actual” utilisation by the Public Records Office [PRO] UK and the National Archives & Records Administration [NARA] USA the thesaurus specialists of the world have been taking a closer look at Keyword AAA and what it provides.

In a recent posting on his www site, Leonard Will has made comment on his view as to; What is a “Functions thesaurus”? Available @Willpower Information Management Consultants – What is a “Functions thesaurus”?

In his article Leonard makes the following observations:

The term “thesaurus” has, unfortunately, been applied to various things which do not conform to the description of an information retrieval thesaurus as set out in the international standard for thesaurus construction, ISO2788 and the USA national standard, ANSI/NISO Z39.19. One of these is the Developing a Functional Thesaurus developed in Australia and used primarily for classification of items in records management systems. The main example is Keyword AAA.

The problem is that a “functions thesaurus” like Keyword AAA is not really a thesaurus in the sense of these standards, despite a statement that it complies with them – it might be considered to be a classification scheme or a scheme for constructing pre-coordinated alphabetical subject headings, and indeed the descriptive texts about it don’t appear to recognise the distinction between these types of product, mixing the terms thesaurus and classification somewhat indiscriminately. It uses some of the terminology of the standards for thesaurus construction, but with meanings vastly different from those which the standards define, so that there is enormous potential for confusion.

This is not to decry Keyword AAA as a product, for it appears to be a perfectly valid scheme, widely used and well suited to the purposes for which it is intended; it is just misleading to call it a thesaurus. It is primarily a tool for constructing subject headings, for use in file titles or for browsing a sequence of items in an “alphabetico-classed” arrangement. It prescribes certain terms that should be used first in a subject heading string, and then says what subheadings you can use under these, to several levels. In this respect it is more akin to a system like Library of Congress Subject Headings than to a standard thesaurus.

Leonard does not attack the purpose or the desirability of the use of Keyword AAA in his article and identifies: This is not to decry Keyword AAA as a product, for it appears to be a perfectly valid scheme, widely used and well suited to the purposes for which it is intended; it is just misleading to call it a thesaurus.

This identification of Keyword AAA as a thesaurus was also a topic of discussion in a paper presented by Dr Maggie Exon, Senior Lecturer in Information Studies, Department of Media and Information, Curtin University of Western Australia at the Records Management Association of Australia’s 1997 Convention in Perth titled; Contemporary Recordkeeping the Records Management Thesaurus which caused some degree of interaction with the New South Wales State Records Authority at the time with a resulting rebuttal article published in the next RMAA Informaa Quarterly [IQ] after the Convention.

With this recent worldwide interest in Functional Thesauri, Functional File Classification Schemes or ” thesaurofacet” [An indexing vocabulary which combines an alphabetical thesaurus and a faceted classification scheme.] and a part of controlled vocabularies as it broader term as Leonard Will states, we in the business or profession of Records Management should take the opportunity to revel in this increased interest in what is the core of a records management system.

May I be so bold as to state: That without a Functional Thesaurus, Business Classification Scheme (BCS), Functional File Classification Scheme or Controlled Vocabulary [whatever the correct terminology] as the engine at the centre of any Records Management Systems [or whatever we call it Document, Information, EDMS, ERMS, ERDMS etc.] we do not have a Records Management System and all the work we put into any system is futile as the system will implode on its on inefficiency

Happy RMing!

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

I’ll make a bet that microfilm can’t do that! Or could it?

The World Wide Web and its spiders have us all connected and rolled up in its silken threads, never to be released, and probably devoured by the monster spiders!

I do not know about you, but I have been bitten by the spider and my day-to-day existence (in its current form) would be unthinkable without the virtues of the www (almost instant knowledge – if you are good at searching) and the unfortunately curse of its vices (those hundreds of crap spam messages I receive every day). I killed 891 spam emails that my software had spared me the effort and nauseousness of having to read and delete this morning and just six hours later I have another 54 caught by my spam software. Heaven forbid!

But I deviate from the point. Am I in favor of and a promoter of the use of microfilm as a short-, medium- and long-term storage media? You Betcha!

Can microfilm compete with the instant recall that is provided by the www? Hell no! But it can take that data and grab it in a visual format today and hopefully onto digital microfilm sometime tomorrow, or the day after and maintain it without degradation for a hundred years or even longer.

Two web sites became known to me recently and I am impressed after having a look at their offerings. The first is Project Gutenberg @http://promo.net/pg/ with 10,000 books online and downloadable for the exorbitant fee of ZERO cost. NO charge! You may be forgiven in wondering how the publishers might survive, but do not fret that no books younger than pre – 1923, or 80 years old are on the list. No, commercialism is not dead, as current publications of today may not find their way to this site until they are at least one hundred years and out of copyright and maybe not even then as the books are selected by volunteers as being worthy of their time to type in the book in its totality into a digital form. Not a promising situation for a current technical journal such as this publication (unless of course you are an imaging buff either film or electronic based). What you will find are the classic books from the start of this century and previous centuries, from authors like Shakespeare, Poe, Dante, as well as well-loved favorites like the Sherlock Holmes stories by Sir Arthur Conan Doyle, the Tarzan and Mars books of Edgar Rice Burroughs, Alice’s adventures in Wonderland as told by Lewis Carroll, and thousands of others. Someone may care to offer to microfilm the Project Gutenberg digital holding of their 10,000 books onto the only long-term media for the sake of posterity and the good of the community of the future. Take a moment and take a look at this gem and you may even download a book or two for your own pleasure.

The second web site is more current in its subject area and captures many Australian and other web sites on a daily basis, or when changes occur to their content. The web site is the Pandora Archive of the National Library of Australia and Partners @pandora.nla.gov.au/index.html. The Pandora Archive captures web sites as diverse as Agriculture, Health, and Literature to Sports & Recreation. I searched on microfilm and received 1,685 hits related to this search. I checked five of the hits at random and found each contained the term microfilm but not as its subject matter but indicating the item or www page located was also available from some source as microfilm (someone in Australia has been doing an excellent job capturing the content located at this site in microfilm format). Whether this site itself is being microfilmed for the same good reasons the content has been microfilmed I am unaware, but again a potential opportunity for an enterprising Microfilming Bureau.

The complements of the season to all.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

Please Note: This article was first published in the publication – The GREEN SHEET – INCORPORATING THE MICROGRAPHICS MARKET PLACE AND THE MICROGRAPHICS NEWSLETTER – Issue No. 24 ISSN 1476-3842 December 2003 Edition on page (13).

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

It is now official – microfilm lasts 500 years!

MICROFILM LASTS 500 YEARS!

Why? Because Kodak now state this information as a fact in their advertisements (It is human eye readable for five hundred years) as located on the back page of the microfilm and imaging journal, the Green Sheet, April 2003.

I am a believer in microfilm, and I support microfilm as a, or the media for longevity or as the official wording states LE-100 or Longevity Expectation of one hundred years. Where is the proof and where is the honesty that we as an industry or profession should be adding to any statement of this type in regard to the LE-500 for micrographic material.

Where are the ** see clause below ** if stored at less than 10 degrees Celsius, at a relative humidity of 30-40% plus or minus 10%, not to be exposed to ultraviolet light, to be brought up to room temperature e.g. at 20 degrees Celsius at no more that 1 degree per hour and the same in the reverse cycle going back to the 10 degree Celsius storage room and similar criteria for relative humidity?

I attended the Australian Records Management Conference held in Melbourne in September 2003 and I overheard a conversation by some Micrographic Industry personnel talking about the LE of microfilm at one thousand years which was to appear in a publication shortly. Where is the proof of these lofty figures? Will Kodak be held legally responsible for their April 2003 advertisement in several hundred years’ time or sooner when the microfilm is unreadable by the human eye? An interesting thought.

Polyester may be a stable medium but expose it to the lovely Australian summer sun on your vehicle dashboard for several or more days and see how valid the five hundred years longevity LE stands the test for brittleness and yellowing. Gelatin the binder that keeps our microfilm images attached to the polyester film is unstable and has a much variant expansion and contraction characteristic to that of the polyester base which is inherently stable in these characteristics. If one wishes to grow fungi cultures in a controlled environment the best substance to grow them in is gelatin [produced from animal hoofs and skin]. This doesn’t sound like the stuff to hang your hat on for that LE -500 years for longevity.

What am I trying to say?

In my book, honesty is always the best policy and if we have the proof that Microfilm, suitable processed and tested after processing to some criteria will last X hundreds of years in certain conditions, we should honor that proof and publish the ability and the limitations of what this wonderful, stable, long-lasting LE-?? media can do and not get carried away with the hype which will, I am certain, impact on our Industry or Professions credibility over time.

Is there an alternative to microfilm? Probably, yes!

The Rosetta Disk is being used by several parties for long term preservation of information which challenges microfilm. Is it eye readable? And the answer is a big, NO! But the process has other strengths in that the LE at the 1,000 years some would like to believe that microfilm can deliver. A bit smaller than microfilm at 2 inches in diameter and based on a page size of 8.5 x 11 inches = American A size = A4 DIN size = (210 x 297 mm), you may store about 196,000 pages with electron microscope retrieval and between 5,000 – 18,000 pages with optical microscope retrieval. Physically Durable with its magnetic immunity, a life expectancy of at least 1,000 years and a temperature threshold of 500° C, nickel is the HD-Rosetta material of choice. The nickel holds etched images clear, while resisting all the trials that time and the elements can deliver. Quoted from the Norsam WWW site.

Is this a product to remove microfilm from it place of eminence as the leader of miniaturisation of images, and the longevity of media? I think not, but it may be another product for us as information and records management specialists to take under our wing as an additional bureau service IF, and a big IF, the Rosetta Disk ever reaches the mainstream of commercial reality. This product has been around for several years and has some years past been exhibited at the AIIM USA shows in the early 1990’s. Have a look at the Norsam www site located at Norsam for further information.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

Please Note: This article was first published in the publication – The GREEN SHEET – INCORPORATING THE MICROGRAPHICS MARKET PLACE AND THE MICROGRAPHICS NEWSLETTER – Issue No. 22 ISSN 1476-3842 October 2003 Edition on page (17).

Please Note: This article has recently been reproduced with permission in the publication – inFocus – The Quarterly Journal of PRISM International in their September 2004 Edition on page (30).

Please Note: This article has recently been listed on the Microfilm Depot website located @ Our Top longevity microfilm Resource

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Where have all the innovators gone?

Microfilm as a long-term storage media for digital data – dots and spaces not analogue text?

In this Industry/Profession we hear a continual call from our ranks for the leaders of Business and Government to join us in our belief in the long-term benefit of using microfilm as the, or at least one of the preferred long term storage medias.

These leaders appear to be ignoring our plea or are deaf to our arguments. Poor old Microfilm they say, its time has passed, not up to today’s needs, old tech can’t meet our instant retrieval requirement etc.

Where have we gone wrong?

Where are the visionaries? Is anyone ready to stand up and be counted?

Why not Digital Microfilm?

We now have CCD [charge-coupled devices] and CMOS [complementary metal-oxide semiconductor] arrays in use in the millions of Digital Cameras and other similar devices and the capture clarity and speed increases day by day. How many dots and spaces can one fit on a 35 mm wide strip of film? No frame spaces required so in theory the whole 30 Metres [100 Feet] of microfilm is available in one continuous data stream. What about 1,000 feet or even larger rolls of 35 mm microfilm? How many bytes, KB, MB, TB or PB [Either 1 quadrillion bytes or 1,125,899,906,842,624 bytes.] can be crammed onto a continuous length of 35 mm film of whatever practical length?

Has anyone attempted this process? The answer is yes! Did it become a commercial reality? The answer is a big NO! Why? CD-ROM arrived on the scene at around the same time and put paid to this Australian R&D project.

The Australian system used Bell & Howell and Anacomp (Datagraphix) COM units to produce microfiche with a capacity, at the time of 2 Megabytes per fiche using a specific character set. The density of data per fiche at the time was restricted, to my knowledge, due to the capacity of the reading arrays available so with the current crop of CCD & CMOS arrays the density rate may be able to be improved dramatically.

A feature of the process was the low error rate achieved with error rates being achieved as low as 1 bit per 1,000 or an actual delivery error rate of 1 error per 100,000,000,000 bits, e.g. 1 error per 5,000 Microfiche. Not bad!

With a revised character set or a rethink on the possibilities using today’s improved though less numerous COM devices who knows what capacity could be achieved.

The system was installed and running at the test site for 12 months with some issues still to be resolved.

If anyone is interested in the possibilities indicated above for a long-term storage media which is immune to electromagnetic pulses and may have applications of a short-term nature as well and who has a few million Australia $’s to fund the R&D to bring this partially proven concept to market or to purchase the Intellectual Property involved, contact me and we can work out a deal.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

What is Records Management?

What is Records Management?

The International Standard ISO 15489 calls it “Records Management”.

What’s in a name? More appropriately, we should ask, “What is Records Management, RM’?” Where is it positioned, and what part does it play in the wider scheme of things?

Questions:

  • Is it Information Management “IM”? Well, yes, it is. But it is much more.
  • Is it Knowledge Management “KM”? Maybe, but without RM there would be no Knowledge to draw upon so, as in IM, it is much more than KM. RM is the foundation upon which KM and IM are based.
  • Is it Intellectual Property “IP”? Well, as in IM and KM, it is but it is much more. RM is the foundation of IP for, without RM, how would we know what IP we held?
  • Is it Record Keeping “RK”? Yes, again! At the recent RMAA Convention in Sydney (3-6 December 2000), “Bridging the Gap”, David Roberts, the director of State Records, New South Wales “N.S.W.”, indicated that all of us as individuals, employees of Organizations, workgroups within Organizations and Organizations themselves be they Private, Commercial, Government or Educational are record keepers. I believe he is correct.
  • But is RK the end thing? We may all keep records, but do we manage them? Why do we keep records? So that we may find them in the future, whether that future point is in a millennium or a nanosecond away!
  • So, if we keep them but we don’t manage them effectively, and can’t find them when we need them, why keep them? RM is greater than RK, but RK is a part of RM and of Archive Management “AM”.
  • Is RM Webpage Management “WM”? Well, if it isn’t we may all be in for some rude shocks down the track. RM is Webpage Management and content management of www pages plus revisions and transactions.
  • Is it Document Management “DM”? Yes, it is, but it is greater than just single linked documents. RM gives content, context, and relationship of documents in a physical or virtual file structure.
  • Is it Electronic Document Management “EDM” or many of the other derivatives of the theme EDMS, KMS, IDMS, etc.? Undoubtedly! RM is all these things and more.
  • Is it Image Management “IM”? Well, yes, it is but, again, it is greater than IM.
  • Is it Data Management “DM”? It is, but RM is greater than DM, too.
  • Is it Digital Asset Management “DAM”? It is, but again it is greater than DAM.
  • Is it Financial Records Management “FRM”? Yes, but it is also greater than that.
  • Is it Medical or Health Information Management “HIM”? Yes! But HIM is a specialist sector of RM.
  • There are new processes and concepts coming to this industry every day, but only RM is providing the proven umbrella solution over time.

RM is the total picture. Whatever the name of the activity or the new buzzword, it is a part of the holistic RM environment.

So, what is Records Management?

To me, Records Management is a core business activity [and I mean business in the broadest sense], without which, no organisation, however large or small, can sustain its operational activities, its moral responsibilities, or can document proof of meeting its statutory, legal, financial or shareholder responsibilities, or provide for its history.

Records Management is the foundation stone on which all organisations are built and, without which, they cannot operate effectively or efficiently. It is A, or THE core business activity and not an add-on, which we are forced to implement by threat of penalties, or embarrassment.

Records Management is a good management practice and should be at the forefront of any executive mindset as a strategy for best practice, to provide efficient, effective, and cost minimisation initiatives. Without effective Records Management systems in place, inefficient and ineffective decision-making will be made, and remade, with mistakes repeated without the availability of a reliable decision-making information base from which to start to appropriately manage any situation. Efficient Records Management will provide returns in proportion to the effectiveness of the Records Management system in place.

Records Management is not a cost centre. It is a strategic investment from which all organizations will benefit greatly.

A Records Management Vision Statement could be:

The goal or vision for the operation of the management of records and information within any organization, Government or Private, should be that data is entered only once into the organizations records and information system, irrespective of it’s source. This data may be created internally or obtained from an external source, free, in the normal course of business or at the lowest cost and with the highest degree of purity. All data held within the Records and Information System Infrastructure should integrate with the total organizational environment without having isolated islands of data being inaccessible to any of the organizations personnel. The capture of this data should be made in cooperation with the IT Information Technology/Information Support Services Departments and with the support of the IS = Computer Information Systems/Applications Divisions. Without the cooperation of these partners success would not be possible. Once data is entered into the system it must be available to all personnel across the organization who have a need to know. This need-to-know requirement will be tempered by a management policy as to the level of security that any data may require, and which individuals or groups of individuals should have access to.

As David Roberts correctly put it, or asked the question, at the recent RMAA Convention in Sydney (3-6 December 2000), “Bridging the Gap”, why the Cringe Factor? Why do we need to call ourselves other than what we are, we are Records Managers or Records Management Professionals, not people limited to small sectors of this great and venerable profession?

I must admit that in recent times [the last 10 years] I have felt that inclusion of “Information” would have assisted the understanding of the situation with its addition to the title as Records and Information Management “RIM”. But, on deeper thought and prompted by David Roberts’ question, why the Cringe Factor? I wish to be known for what I am.

I am a Records Manager or a Records Management Professional, not a lesser being with a lesser role or buzz title within an organization or society, and I am proud to be just that.

I am a Records Management Professional.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

Please Note: This article has been reproduced with permission in the publication – TORONTO HI-LITES – The Newsletter of the Toronto Chapter of ARMA INTERNATIONAL in their June 2001 Edition on page (5) available online @ TORONTO HI-LITES June 2001

Please Note: Permission to reproduce this article has been given to the Gaithersburg, Maryland (US) chapter of ARMA for their newsletter – NEW IMAGES – for the February/March 2005 edition. The Newsletter will be available online @ Gaithersburg, Maryland (US) chapter of ARMA, Chapter Newsletter – NEW IMAGES.

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Records Management – Silver Bullet

My brief for this publication is to report on things here in Australasia. This month I deviate from that brief. In a recent article published by the Green Sheet I posed the question “Is Records Management to be the next new Buzzword?” and I believe the answer to that question has been identified in an article titled “File under ‘NIGHTMARE’ Information overload has acquired a regulatory dimension, forcing senior executives to take notice” by Bob Violino, CFO IT to be found @ CFO Magazine

Why is this article from outside our normal sphere of influence so important to us in the Microfilm, Scanning and Records and Information Management industry? It is because as the article defines, senior executives are no longer yawning when records management is mentioned due to boredom, they are yawning due to lack of sleep either working on the issue or worrying about it.

The big boys in town are up and running. EMC, the world’s largest storage management system supplier has as its fastest growing product line Centera, which since 2002 sold the equivalent of 4 petabytes “PB” of records retention storage systems to their corporate and government clients. A petabyte equals either 1 quadrillion bytes or 1,125,899,906,842,624 bytes or 4 PB equals double the information stored at the USA’s Library of Congress. Is this another challenge to the micrographic industry? Probably! It is a critical time for the remaining small group of micrographic film suppliers to put on their thinking caps and produce a digital microfilm solution rather than resting on their past glory in the analogue film world. Why not I ask? If as is commonly stated that microfilm lasts for 500 years [I personally have a major problem with this perception as often quoted but this can wait for another outpouring] then why not dump digital data to 16 or 35 mm film for the long-term archiving? My 2 cents worth.

Even though EMC and no doubt many others are joining the wagon trail and heading for the reefs of gold at the end of the rainbow, some, such as EMC have obviously hit pay dirt.

Is the implementation of Retention and Disposal the silver bullet to fix the lack records management success in the corporate and government environment? I think not!

The good management practice of addressing Retention and Disposal is but one part of the puzzle and is not the king hit it is being touted to be. Yes, in some processes it is easy to implement e.g. order and invoice control and other process oriented activities, but in the real records management environment of uncontrolled data with human being providing “FREE TEXT” input to index the coming and going of emails, correspondence etc., ad infinitum it will not do the job unless we have a quality thesaurus and file classification terminology in place so that we can link to the retention and disposal schedules and do the job automatically.

Am I indicating that all is lost and that this movement of records management to the top of the heap in the eyes and consciousness of senior executives is a passing or an imposed fad? NO!

Quality records management is not a passing fad; it is the cream that until now has been swirling around in the mix of unidentified activities carried out in corporate and government organisations. As is always the case, the cream of the crop eventually rises to its position in the scheme of things and follows the rule, as in Darwin’s theory of natural selection and makes its mark in the hierarchy of things, and in this instance the business process.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

The story behind the process of lobbying for the passage of the Western Australian State Records Act 2000

Fourteen [ some say sixteen ] years of challenging work, intrigue, lobbying, trials, tribulations, compromise and FINALLY Launch on 6 March 2002.

This article is based on the records and recollections of the author and not an authorised RMAA document.

1. Introduction

The period is 1986-88 and the then Shadow Minister for Cultural Affairs & Heritage Policy the Hon. Phillip Pendal MLC for the Liberal/National Coalition Opposition, led by the Hon. Barry MacKinnon MLA, is being lobbied by individuals and professional bodies to provide legislation, once in power, to set up an independent State Archive Authority.

The lobbying was successful and eventuated in a 1989 policy document formulated by the Coalition titled “Liberal Cultural Affairs & Heritage Policy”, which stated on page 2: “The Coalition would.

1. introduce a Western Australian Archives Act.

2. make adequate resources available.

3. give the Agency responsibility for records management for the whole of the Government service.

4. allocate funds to conserve rapidly deterioration records and film;”

A Copy of this document was supplied courtesy of the Hon. Phillip Pendal MLA.

Little did anyone realise the storm that was to follow and how relevant the policy document would be to the findings of the Report of the Royal Commission into the Commercial Affairs of Government and Other Matters released in 1992.

The legislation in place at the time was the Library Board of Western Australia Act 1951[Library Board Act] which provided for the management of State or Public records under Section 30. Of that Act.

2. The houses in action! “The Legislative Assembly and Legislative Council the Lower and Upper Houses of Parliament in Western Australia [WA]”.

In October 1992, the then Labor Government introduced a Bill, the Royal Commission [Custody of Records] Bill, 1992 to, in effect, remove the provisions of the Library Board Act 1951 and allow the Royal Commissioners to destroy records related to the inquiry.

A meeting with the Hon. Phillip Pendal was requested by some individuals under the cover of darkness with the purpose of highlighting the implications of the proposed legislation.

In addition, the Records Management Association of Australia [RMAA], the Australian Society of Archivists [ASA] and others took immediate action to make the Hon. Phillip Pendal aware of the extent, and the importance of this legislation. The legislation contained provisions to override the powers of the Library Board of WA, the State Archivist, and the process for the management of the retention and disposal of records within the Western Australian Government.

We are advised that during the debate in Parliament during the period 22 October to 1 December 1992 that an unusual event occurred. The Parliamentary process was suspended for several hours to enable the Hon. Phillip Pendal to discuss the proposed amendments to the legislation in the Legislative Council with the four independent members of the Legislative Assembly. The outcome was that the four independent members in the Legislative Assembly voted to reject the Royal Commission [Custody of Records] Bill, 1992 as presented by the Government. The four independent members in the Legislative Assembly supported the amendments proposed by the Opposition that had been passed previously in the Legislative Council, where the Coalition Opposition had the numbers. Full details of the debate are available in the Western Australian Parliamentary Hansard of Thursday 22 October 1992, again on Tuesday 24 November 1992 when the Royal Commission [Custody of Records] Amendment Bill was introduced into the Legislative Council and discussed, and again on the Tuesday 1 December 1992.

Copies of Hansard are available for reference purpose at the Battye Library 3rd Floor of the Western Australian State Library located in the Alexander Library Building, Cultural Centre, Northbridge, WA 6003.

3. Fallout from the revelations of the WA Inc Royal Commission:

The aftermath of the Recommendations of the Royal Commission into Commercial Activities of Government and other Matters was that the Liberal/National Coalition extended their interest in Records Management and issued a “January 1993, Coalition Arts Policy”.

The Policy on page 23 states:

“The State Archives: The State Archive that currently runs as part of the Library system will be established under its own Act of Parliament. An additional legislative power will ensure that no government or Ministerial documents are allowed to go missing or be destroyed – a concern expressed to us by professionals over the WA Inc Royal Commission documents.”

A Copy of this document was supplied courtesy of the Hon. Phillip Pendal MLA.

The new Minister for Culture and the Arts, the Hon. Peter Foss QC, MLC, issued a Discussion Paper New Public Records Legislation for Western Australia in 1994. [The Hon. Phillip Pendal MLC had been passed over for a Cabinet Appointment in 1993. He resigned from the Liberal Party in 1995].  A copy of this document is available from @ Laurie Varendorff

The Minister launched the Discussion Paper at the RMAA WA Branch Annual General Meeting [AGM] in July of 1994. The document was eagerly consumed by professional bodies and others, and when read, appeared to be a fait accompli on the matter rather than a discussion document. The RMAA WA Branch formed a subcommittee, of which I was a member, to address the issues raised in the Discussion Paper. The RMAA WA Branch published its response to the Ministers Discussion Paper, a Position Paper titled “An independent state records office in Western Australia” in 1994. “A copy of this document is available from @ Laurie Varendorff

The RMAA WA Branch sought support for the cause of best practice records management from Professor Leslie Marchant, a longtime friend and supporter by inviting him to write an article for the RMAA INFORMAA Quarterly. The article was published under the title of “The alteration of the Westminster System of government and the threat to public records collections in Australia” in 1994. Professor Marchant was a sometime advisor too, and a friend of the Premier, Hon. Richard Court MLA and it was felt that Professor Marchant’s input might be of value. It was felt that the article by Professor Marchant had a positive effect on the Liberal/National Coalitions attitude toward best practice management of Public Records.

4. The Commission on Government [COG] was constituted.

The Commission on Government Act was established in 1994 with the five Commissioners appointed in August 1994.

The RMAA took the opportunity to address Reference Nine of the Commission’s brief “The setting up of a Separate and Independent State Archives Authority [Public Records Office]” with a submission to the Commission on Thursday 26 October 1995 presented by myself. The presentation was supported by Associate Professor Allan Peachmant of the Curtin University of Technology who addressed issues of accountability and the implications if these issues were not addressed.

The Chief Executive Officer [CEO] and State Librarian of the Library and Information Service of Western Australia [LISWA], Dr Lynn Allen defended the proposed model as outlined in the 1994 Discussion Paper. Dr Allen at an official meeting advised that she took no notice of the concerns of professional bodies as they were only defending their privileged position and their input was of no value to her.

NOTE: Full details of the proceedings of the Commission on Government [COG] in respect TO CHAPTER 7; INDEPENDENT ARCHIVES AUTHORITY is available on request to @ Laurie Varendorff

5. The period 1995 through 1998.

This period, 1995 through 1998, can best be described as the lull before the storm. As a Councilor of the RMAA WA Branch, I held the view that the RMAA WA Branch was only able to get the ear of the Opposition and was ignored by the Government of the day. The RMAA WA Branch provided ammunition to the Opposition by raising issues to question or embarrass the government. In the paper presented by me to COG and compiled with assistance and input from other WA Branch Councilors we highlighted this concern with the Commissioners.

The presentation stated:

For example, during the period of the Labor Governments of Brian Burke, Peter Dowding and Carmen Lawrence there was an interaction between the then Opposition with the Records Management Association of Western Australia to highlighting areas of concern and neglect regarding the issues of Records Management practices within the State.

Today we again tend to be interacting with the Opposition rather than the Government in power on this issue.

It would appear that the Association is fertile ground for the provision of questions on records management issues for the Opposition of the day.

Due to this situation, the Western Australian Branch of the Records Management Association tends to be seen as being in an adversarial role with the Government of the day.

We are aware that this is not a desirable position to be in and the Association would prefer to be looked upon as a vital professional resource by the Government of the day, one which is willing and competent to assist them with the improvement of the management of records in this State.

Good record keeping is the cornerstone of accountability, and the Records Management Association of Australia wholeheartedly supports any move by any political party to further this issue, which is so important to the electorate.

I presented this philosophy to the WA Branch Council and received recognition of the desirability of such a strategy.

The RMAA WA Branch attempted on several occasions to obtain an appointment with the Minster for Culture and the Arts. The purpose of this meeting was to discuss the details as outlined in the RMAA’s Position Paper of 1994.

The requests went unanswered, and we were ignored or told that once the legislation was tabled in Parliament, we would have a chance to debate the content.

6. An attack on the situation as a concerned citizen.

In late 1997, I took it upon myself to write to the Minister for Culture and the Arts, the Hon. Peter Foss QC, as a private, concerned citizen with no reference to my membership of the RMAA.

In a letter to the Minister dated 11 December 1997, I stated the following:

I wish put forward the case that it would be in the interest of this State of Western Australia for you to spread the net much wider than to limit the input for the revision of this Act to the intellectual knowledge of the staff involved in the internal operations of the Public Records Office of LISWA for the writing of guidelines for the review of the Act or the distribution of the currently formulated revisions to a few select Ministers and thus their Departments for comments which again is a closed circuit environment and does not take advantage of the wider body of expertise external to that of Western Australian Government employees.

Only good can come from a widening of input from interested parties such as the Records Management Association of Australia (RMAA), the Australian Society of Archivists, the Records and Information Management Liaison Group (RIMLG) of the Western Australian Government Records Managers, Local Government Records Management body and interested professional individuals or organisations who collectively consist of a broad depth of knowledge in this professional area such as the Curtin University Department of Information Studies, the Edith Cowan University Department of Library and Information Studies, the Law Society, the Australian Computer Society (ACS) and others.

I received a reply from the Minister dated 6 February 1998 advising that I would get a chance to be involved in the Democratic Process once the Bill was tabled in Parliament.

I replied to the Minister, in part as follows:

On receipt of your letter dated 6 February 1998, I was most disappointed with the content of your reply. It is a form letter, which I have seen on several occasions originating from your Office.

I question your statement regarding the “due democratic process” as detailed in your second last paragraph. From the start in 1994 when you distributed your Discussion Paper for comment, every input (including the recommendations of the Commission on Government Western Australia and the earlier finding of the Western Australia Royal Commission as detailed in Report No 2, Part 2, December 1995 Chapter 7.2, The Western Australian Royal Commission into Commercial Activities of Government and other Matters) to the process has been met with arguments from your Office expounding why the input is irrelevant and the case outlined in your Discussion Paper is your only course of action.

You have continually ignored external input to the process.

Your reference to the “due democratic process”, where after the Bill is tabled, it becomes a public record is incorrect in that it has always been a public record and it is its tabling which renders it available to public view.

You and I both know that the chances of effecting major change to the legislation at this late stage in the cycle is most unlikely. In correspondence dated 27 January 1998 on your behalf to a professional colleague of mine a statement in the letter pre-empts the situation of decision making by the Parliament of Western Australia by stating that “you’re understanding that The Library and Information Service of Western Australia will continue to be the home of the Public Records Office is correct”.

This statement is possibly prejudicing the Parliamentary process, as the legislation has not yet been to Parliament for its acceptance, rejection, or change.

The Parliament is yet to discuss the issue and based on this letter your view of “due democratic process” really becomes known based on this pre-emption of the situation.

Your Discussion Paper states objectives for a particular position, which you continue to hold without change, is ignoring all professional input to your model and its shortcomings.

The intention of your Office to have its way with your proposed model being implemented is possibly interference in the “due process of Parliament”.

I draw your attention to the Australian Law Reform Commission’s investigation of the changes to the Archives Act for the Commonwealth of Australia.

Not only did the Commission vigorously seek wide ranging input of various opinions via the distribution of an Issues Paper 19 it, unlike your process, has sought input from the widest possible audience. It published the assessment of its preliminary views via a Draft Recommendations Paper 4 DRP4 December 1997.

The Australian Law Reform Commission held public hearings in each state capital and elsewhere and it invited further input and comment before proceeding with the writing of a Final Report due by 31 March 1998.

These procedures are variant from that in the Western Australia process where the legislation has been formulated behind closed doors by the very organisation which by public comment has only one option your “Discussion Paper 1994”. Your claim of “due democratic process” while requesting comment and then ignoring that input flies in the face of a real democratic and sensible process being pursued as per that of the Commonwealth via the Australian Law Reform Commission.

I again draw your attention back to the US environment, as previously made known to you as an attachment to my letter of 11 December 1997, where total exposure to the needs of input from, and the listening to divergent and opposing views which would provide legislation of the highest level, as being a desirable process.

The US model is an open democratic process and at odds with that of the current Western Australia environment where all knowledge comes from your Office on this issue.

In early 1998, I took it upon myself to write to every WA politician. These letters highlighted the lack of consultation the Minister for Culture and the Arts was allowing, in respect to issues detailed in the above letter.

These letters caused the Minister to write to all Liberal/National Coalition members explaining why I was writing to them on the issue and outlining his position in respect to the proposed legislation and the consultative process that had been involved.

7. The legislation “the State Records Bill 1998” was tabled in Parliament in October 1998: The hare was up and running.

The Government tabled the State Records Bill 1998 in the Legislative Assembly on the 21 October 1998.

The RMAA WA Branch immediately sets up a Sub Committee to address the legislation. A meeting was arranged with the Shadow Minister for Culture and the Arts, the Hon. Sheila McHale MLA and we discussed our concerns with her in respect to the Bill. Ken Ridley, the then WA Branch President headed the meeting with the Shadow Minister.

This situation changed after that meeting with Ken Ridley withdrawing from the Sub Committee due the potential conflict of being a WA Public Servant and all that implies in dealing with politicians of either persuasion.

I had been contacted by the Office of the Leader of the Opposition, Hon. Geoff Gallop MLA with respect to my personal views on the Discussion Paper of 1994 and had entered into discussions with his Office.

On the tabling of the Bill, I again contacted the Office of the Leader of the Opposition.

I was referred to the relevant Shadow Minister for Culture and the Arts, Hon. Sheila McHale.

The RMAA WA Branch Sub Committee now comprised of me as Chair with Neil Granland, Margaret Pember, and Vicky Wilson as members. A meeting was arranged with the Shadow Minister for Culture and the Arts, on the 4 November 1998 at Parliament House to discuss the legislation and the RMAA’s concerns with aspects of its content. Vicky Wilson, Margaret Pember, and I attended the meeting where we outlined the RMAA’s broad concern in respect to the legislation.

The RMAA Branch Council considered a proposal put forward by Ken Ridley, the then WA Branch President to appoint a lobbyist to assist in dealing with the legislation. Branch Council supported the allocation of funds for a lobbyist and Barry MacKinnon was identified as a candidate.

He was chosen because he was a seasoned politician, had been leader of the Opposition and was still involved with the National/Liberal Coalition.

An initial meeting was held with Barry MacKinnon on the 16 November 1998 where I explained the RMAA’s position. After about thirty minutes, Barry advised that the only chance for success in our proposed endeavor was for continued and ongoing persistence by the RMAA for the cause of improving the legislation and the result we were attempting to achieve.

He cited instances where he had worked for five or more years for causes without achieving success.

This lack of success was due to a lack of commitment by the parties involved.

He advised that he personally could not make things happen, but he could assist, direct, and advise us in the process and where possible open doors to the appropriate people to allow us to present our case.

He advised that if the commitment was not sustained that the RMAA WA Branch should not waste its money as it would be a lost cause.

He advised that Records Management was of as much interest to politicians as ticks on sheep.

He also advised that politicians had three main core driving interests:

1. To be elected.

2. To be re-elected, and.

3. To stay elected.

He found it difficult to see how the State Records Act 1998 could be presented to politicians to make an argument to hone in on these three core-driving interests.

I advised Barry that the RMAA had set aside funds to lobby the Government and that we would like him to take on the role irrespective of the bleak picture he painted in respect to our possibility of achieving success. I

committed personally to sustain the level of involvement that Barry indicated would be required to get the results for which we were aiming.

After much discussion at the RMAA WA Branch level, Vicky Wilson formulated a letter dated the 23 November 1998 addressed to the Minister for Culture and the Arts, detailing 11 points of major concern and 20 minor amendments that the RMAA wished to have incorporated into the proposed legislation.

The subcommittee followed up the letter of the 24 November 1998 with a request for an appointment with the Minister as a matter of urgency to discuss the points detailed in our letter.

We arranged an initial meeting with Hon. Phillip Pendal and Dr Liz Constable MLA, both independent members of the Legislative Assembly on the 20 November 1998.

This meeting took place at Parliament House along with Barry MacKinnon, Vicky Wilson, Margaret Pember and I. At the meeting, a decision was made that the Hon. Phillip Pendal would put forward amendments to the legislation based on the thirty-one changes identified in the letter to the Minister for Culture and the Arts.

On the 8 December 1998, Hon. Phillip Pendal tabled in the Legislative Assembly a list of amendments.

Barry MacKinnon then went to work opening doors for us. The Minister for Culture and the Arts had yet to agree to meet with the RMAA subcommittee.

Based on our previous experience and lack of success since 1994 it looked as though a meeting was not possible. I had tried numerous times by phone, fax, and email to obtain a time for a meeting via the Ministers appointment secretary, but to no avail.

Due to this lack of success, we had Barry MacKinnon approach the Ministers Office on our behalf, and magically, almost instantly, we had a meeting scheduled for the 25 February 1999 with the man himself, the Minister for Culture and the Arts, the Hon. Peter Foss QC.

Another meeting was held with the Hon. Phillip Pendal on the 24 February 1999 at Parliament House with Vicky Wilson and I, along with the Opposition’s Parliamentary Draftsperson, Ann Blake, to streamline, and where necessary, alter the wording of the previous amendments.

We also agreed on the approach to take at the meeting with the Minister scheduled for the following day.

The next day was the 25 February 1999 and the big meeting with the Minister for Culture and the Arts, at his office at Dumas House in West Perth.

On the day everything appeared to go wrong. To start with, the meeting was put forward half an hour. Vicky Wilson was unavailable, and Neil Granland stepped in for her at the meeting. We waited nearly half an hour for the Director of the Public Records Office, Chris Coggin, who was to attend the meeting.

After waiting 25 minutes and without Chris Coggin, Barry MacKinnon, Neil Granland and I were ushered into the Minister’s Office.

It was an interesting meeting of the now Minister and his previous boss, Barry MacKinnon, who had been Leader of the Opposition and the Liberal Party. Obviously, there were some old scores to settle with the Minister dressed casually in his shirtsleeves and the three of us sitting like obedient servants in suit jackets.

Barry MacKinnon played the ‘Yes Minister’ to a tee, much to the delight of Peter Foss who was grinning from ear to ear and appeared to be enjoying every minute.

It seemed to me at least, that this audience had been given, not for the benefit of the RMAA and its need to discuss its position in respect to the State Records Bill 1998 but to make sure Barry MacKinnon knew who was now at the top of the heap and in charge.

The RMAA was the unintended beneficiary of this situation in that it allowed us to obtain an audience with the Minister that provided a beneficial outcome.

That issue aside, Barry MacKinnon had prepared us for the meeting, and we had come armed with five major points to discuss. They were as follows:

Item 1. Independence of the Commissioners, Clause 53 Membership.

Item 2. Resourcing the Commission, the 2nd reading speech and publicly stated commitment.

Item 3. No exemptions e.g., the three exempt bodies, the Water Corporation, Western Power & Alinta Gas;

Item 4. Penalties, COG recommended $20,000.00 and 2 years jail for individuals and Corporations $20,000.00; and

Item 5. The 75-year rule for certain documents, Clause 43 Archives, containing exceptionally sensitive information.

We opened the discussion by advising the Minister that our preference was for our previously stated position, and that was for the total independence of the Public Records Office from LISWA with a direct reporting role to Parliament in line with the recommendations of COG.

What did we achieve?

Item 1. We expressed the opinion that the makeup of the Commission was flawed, a retired Judge [Foss replied, what did we expect? a live one. “Ha, Ha”], a retired Public Servant and an Academic.

We stated that the RMAA saw these appointments as hear no evil, see no evil, and speak no evil. Foss replied that he was not happy with the makeup of the Commission himself. We asked what his preferred option was. He replied that he had wanted the Auditor General, the Ombudsman and the Information Commissioner [FOI].

We indicated that the RMAA would be happy with that line-up.

Foss replied after consultation with his assistant, Nick Wood, that they were not available and had refused to take the positions.

We asked if the RMAA could get the three parties to agree to become the three Commissioners, would he agree to put them in the legislation?

Foss agreed that he would, but that we would be wasting our time as they had already refused.

We again pushed the point. If we could get them on board, would he alter the legislation to include them; he indicated that we had a deal.

Item 2. Yes, the Government would resource the Commission, but that it would be subject to the normal Annual Budget Process.

Item 3. Foss advised that if we dug our heels in on the inclusion of the three exempt bodies, we could forget the legislation as it would be shelved and not see the light of day. The Minister had tried to include the three exempt agencies, but his Cabinet Colleagues would rather kill the Bill before agreeing to the exempt agencies being included in the Act.

He was happy for us to talk to the Hon. Colin Barnett MLA, the Minister responsible for Energy and Dr Kim Haynes MLA, the Minister responsible for the Water Corporation on the matter and wished us luck in our endeavor.

Item 4. Penalties. Foss agreed to look at the penalties issues in respect to increased penalties and jail terms but doubted that the matter would receive support.

Item 5. The RMAA believed that a 25-year maximum or 30-years, as per Federal legislation should be the maximum with the exemption of Aboriginal records.

Chris Coggin arrived at the latter part of the meeting and was seated in the background away from the main discussion group.

At one stage when the Minster was praising the CEO and State Librarian, Dr. Lynn Allen, the Minister advised that if anyone could obtain appropriate funding for the proposed Public Records Office in response to our [Item 3.] as detailed in the above paragraph, that it would be natural for Dr Lynn Allen to be able to find the additional funds required.

It had been the view of the RMAA and many others over several years that the Public Records Office [PRO] had been starved of funding within the overall LISWA financial environment.

Here was the Minister advising us of his belief that all was currently well in the funding area for the PRO with a potential for improvement in the future with the good grace of Dr Lynn Allen.

The RMAA 1994 Position Paper stated the following:

We note, with some concern, that the Records Management Office has been consistently understaffed and under resourced since its inception in 1989 and that the Library and Information Service of WA (LISWA) has been unable, or unwilling to secure funds to support records management in this State. Addition funds have been “found” to support other LISWA operations.

On the advice of Barry MacKinnon, that nothing has been discussed until it is put in writing, we wrote to the Minister the same day confirming our discussion and our perception of what had transpired and what both parties had agreed.

We followed this advice on all occasions that meetings were held with officials on behalf of the RMAA on the legislation.

Barry MacKinnon then proceeded to arrange meetings, first with the Ombudsman, Mr. Murray Allen, then the Auditor General, Mr. Des Pearson and finally the Information Commissioner [FOI], Ms. Bronwyn Keighley-Gerardy. Neil Granland and I, along with Barry MacKinnon met with the Ombudsman and he agreed to undertake the position of Commissioner for the State Records Commission. He had two caveats:

1. That a process was implemented that did not constitute a conflict of interest with the position of Ombudsman and,

2. That no additional costs would be absorbed by his office.

Neil Granland, Barry MacKinnon, and I met with the Auditor General with effectively the same result. Vicky Wilson and I met with the Information Commissioner [FOI] and found her most interested in the position.

Our scheduled half hour meeting was extended to one and quarter hours with Vicky and I having a most enlightening and meaningful meeting and discussion with the FOI Commissioner.

The outcome of the three meetings was such that the RMAA reported to the Minister that all three parties were willing to be Commissioners on the State Records Commission.

We were less successful in obtaining meetings with the Hon. Colin Barnett, the Minister responsible for Energy and Dr Kim Haynes, the Minister responsible for the Water Corporation.

The Hon. Colin Barnett declined to meet with us and advised that he was happy with the legislation as it stood and that we should be. Dr Kim Haynes referred us to the Chief Executive Officer of the Water Corporation to discuss our concerns.

As the Chief Executive Officer would have no direct political bearing on the legislation, we declined the offer.

The decision not to meet with the Chief Executive Officer of the Water Corporation was based on advice from our lobbyist Barry MacKinnon.

While all this activity was in play the RMAA membership were ready and waiting to carry out a mass mailing by all members to their respective local Politician and for the RMAA to start a media campaign to influence the Parliament to act on the legislation.

Based on advice from Barry MacKinnon that a mass mailing and media activity could hinder, rather than assist our cause at that moment we held off.

Barry MacKinnon advised that while we were progressing, however slowly, on the political front that we should keep the mass mail and media campaign in reserve to be used if all else failed. Neither activity could be guaranteed success.

The way politicians react to mass mail campaigns is unpredictable; it could work for you, or against.

As for a media campaign, once you go to the media, they run the agenda, not you, and the result may not be what you had planned, and the final outcome would be dependent on an uncontrolled press.

Meanwhile the Public Records Office was renamed the State Records Office [SRO] on the 7 April 1999.

In early July 1999 we contacted the Ministers Office to query the progress of the legislation. Mr. Nick Wood, the Ministers assistant advised that a submission was being presented to Cabinet requesting a change to the legislation with the insertion of the Ombudsman, Auditor General and Freedom of Information [FOI] as the proposed three State Records Commissioners.

On 6 July 1999 we wrote to the Minister thanking him for the advice that the Auditor General, the Ombudsman and the Information Commission were being recommended to Cabinet as the three Commissioners concerning the Bill.

We wished him success in his submission to the Cabinet and requested that he advise us of the outcome of the submission at the appropriate time.

On 3 August 1999, a meeting was held at the Hon. Phillip Pendal’s office with the Hon. Phillip Pendal, the Hon. Sheila McHale, Vicky Wilson and I where a passing of the baton, as it were, in respect to the main focus of the action on the State Records Bill 1998 occurred.

The process of managing activities in respect to the legislation would now rightly pass from the Hon. Phillip Pendal to the Shadow Minister for Culture and the Arts.

The Shadow Minister would now make the running with the legislation and managing the amendments on the notice paper, with the Hon. Phillip Pendal playing a supporting role.

The role that the Hon. Phillip Pendal and the RMAA would play in the process were discussed and agreed.

This was, I believe, one of, if not, the defining moment in having the Bill improved.

Full credit goes to the Hon. Phillip Pendal for his taking the initiative for the Labor Opposition to make the main thrust and for him to operate in the background and to the Shadow Minister in agreeing to the change.

Not all was over by a long shot and even though we were confident, things went very quiet, and we were unable to get any information as to what was occurring.

On 22 September 1999, we wrote to the Minister, advising him of the press reports in Victoria where a newspaper article detailed the following: 22 Sep 1999.

Jeff Kennett and his Ministers are shredding thousands of confidential documents as the government faces possible defeat, in an effort to highlight poor records management practice and the need to push the WA legislation through as soon as possible and to maintain a dialogue with Minister.

Partly due to the urging of the Director of the Public Records Office, Chris Coggin, we again wrote to the Minister on the 1 November 1999. We urged the Minister to set up a web site for the Public Records Office like, and of a similar high standard to that of the Australian National Archives and all other Australian State Records and Archive Offices plus several International Records Management and Archive sites and provided him with a listing of the web addresses.

We had heard that the legislation had been withdrawn. At first, this was taken as a bad sign, but later, on further consideration, we reasoned that the Government would need to redraft the legislation to include the change in the identity of the three commissioners. We heard nothing from the Minster, as communication between him and the RMAA had ceased.

8. A second front appears.

The revised legislation the State Records Bill 1999 in draft form was circulated to the CEOs of a selected number of Departments for comment. Most Records Officers that saw the document had only hours to respond. In most instances, the Records Officers of Departments were unaware of the document being circulated and very few were given the opportunity to respond.

The upshot of this distribution was to create a group of CEOs in the Senior Executive Service [SES] who were opposed to the legislation. It was postulated that they objected to its anticipated impost on their organisations in respect to resourcing and the need for additional unbudgeted funding and if one were a cynic, additional accountability, and corporate scrutiny. In a discussion with a public servant, I was advised that the Bill would not see the light of day due to the growing opposition in the SES. The SES was determined not to let the legislation, in any form, pass in Parliament.

We relayed this information to our political contacts.

At about the same time I was in Parliament on a unrelated matter and during a discussion with an employee of Parliament I asked what their opinion was on the passage of the State Records Bill 1998.

The answer I received was completely unexpected and shocked me.

I was advised that the legislation had no chance of being passed, as people with power did not wish to see it passed.

I interjected with the comment that I was led to believe that the Deputy Premier the Hon. Colin Barnett was in favour of the legislation. I was advised that this person was not referring to the Deputy Premier or the Premier but to persons who held REAL POWER.

I asked to whom the person was referring, and I was advised that that my contact did not wish to say anything further on the matter.

This conversation set me back ten years and I was at a loss as to know how to manage the information I had just received.

Myth or fact?

Puffed up presumption or shadowy power figures, it was a heady brew.

Our political contact the Hon. Phillip Pendal was in hospital at the time convalescing from a bout of pneumonia and was out of the loop for several weeks or even months.

I contacted Dr Liz Constable and advised her of my recent conversation.

She was surprised at my revelations and advised that she would pursue the matter in the absence of Hon. Phillip Pendal.

I also made the Shadow Minister for Culture and the Arts and our lobbyist Barry MacKinnon aware of my newfound knowledge.

As there was nothing that I believed that I could do personally and doubted that the RMAA would be able to address these two new hurdles we left it to the politicians and others to see what could be done to neutralise the situation.

I reported the situation to the RMAA WA Branch Council. A cloud of despair descended over the whole project, and the people involved.

I am still unaware, to this day, of what occurred behind the scenes to turn this situation around.

To add to our confusion the leader of the Opposition and the Labor Party the Hon. Geoff Gallop reshuffled his Shadow Ministry and appointed Hon. Tom Stephens MLC as the new Shadow Minister for Culture and the Arts.

We believed that we had a good working relationship with the previous Shadow Minister for Culture and the Arts, Hon. Sheila McHale and now we had another person to whom we had to present our cause and to explain our position.

An appointment was made for the 28 October 1999 for two representatives from the RMAA subcommittee to meet with the Hon. Tom Stephens. Vicky Wilson and I were to attend but, on the day, Vicky was unavailable, and Neil Granland and I attended the meeting along with the Hon. Sheila McHale.

The meeting turned into a potential disaster with the Hon. Tom Stephens expressing his strongest objection to the legislation in any configuration.

This impasse went on for some twenty minutes and it appeared that we had lost the support of the Labor Opposition regarding our stand on the legislation and the previous support that we had received from the Hon. Sheila McHale.

It suddenly occurred to the Hon. Sheila McHale, Neil, and I that the Hon. Tom Stephens was not talking about the State Records Bill 1998 but another piece of legislation on the statute books in respect to the restructuring of the Library Board, the Culture, Libraries, and the Arts Bill.

The RMAA had no direct interest in this legislation and for that matter we had our hands full dealing with the State Records Bill 1998. There was an apology from the Hon. Tom Stephens at his error with embarrassment all round.

The meeting ended without the new Shadow Minister being aware of the RMAA’s true position on the legislation. It was agreed that the Hon. Sheila McHale would meet with the Hon. Tom Stephens and brief him on what had occurred to date and provide full details for him to consider in respect to the State Records Bill 1998.

The Hon. Sheila McHale was still managing the legislation for the Opposition in the Legislative Assembly.

It is probably timely to comment that there was ongoing interaction between the Australian Society of Archivists [ASA] WA Branch on what the RMAA subcommittee was doing during the period from late 1998 through to the passage of the legislation in November 2000.

We kept the spokesperson for the ASA, Ms. Lise Summers, informed of our progress and setbacks as she did in respect to the ASA activities. It was a good, though not necessarily perfect interaction between the two professional bodies.

Over the two plus years there also were personal and private discussions held between the Director of the Public Records Office, Chris Coggin and me in which both of us believed that we could be of assistance to each other in furthering the mutual aim of having the legislation passed by Parliament.

We had differing objectives and differing sets of rules and guidelines to follow but each of us had a burning desire to have the most appropriate legislation possible put in place for the benefit of the Government and citizens of Western Australia.

The RMAA had its barrow to push and Chris on his side had his job in presenting the official position of the then Public Records Office, LISWA, and the Minister, irrespective of his personal views on the matter.

The relationship between the RMAA WA Branch and the Director of the then PRO and later the SRO over the period 1994 through 2002 were cordial and interactive.

As with the interaction with the ASA this also was a good, though not perfect relationship between the two parties.

On the 1 November 1999, we wrote to the Minister in respect to the variance in penalties between the State Records Bill 1998 and the Acts Amendment [Evidence] Bill 1999.

The letter was worded as follows:

At our meeting of the 25 February 1999, we raised several issues with you in regard to the above legislation. The issue of penalties as listed below was discussed:

Section 74. Confidentially and Section 75. Offences

The Records Management Association of Australia requests that the Penalty of $10,000 provided for in both sections to be revised to the penalty called for by the Commission on Government [COG] Report, which called for a penalty of $20,000 and or 2 years imprisonment.

Based on our discussion you obtained advice from the Parliamentary Counsel’s Office dated 4 March 1999 ref. PCO95/6179 Min No. 53531. The advice from the Assistant Parliamentary Counsel, Mr. Patrick Tremlett was “I question whether imprisonment should be an option for such an offence given its nature, the other sanctions that could be imposed on the people to whom the clause applies, and the existence of the Code offence.” For Section 74. And a similar response for Section 75. With an additional comment: “In my view $10,000 is an adequate maximum penalty for the simple offences in the circumstances.”

We would draw your attention to the word SIMPLE in this last sentence.

We would now draw your attention to the Bill currently listed for debate in Parliament, Acts Amendment [Evidence] Bill 1999. The area of interest is on page # 9 line 15 of 10. Section 73A replaced (6) A person who signs a certificate for the purposes of this section knowing it to be false or misleading in any material particular commits an indictable offence and is liable on conviction to imprisonment for 7 years.

I would draw your attention to the penalty for this offence of 7 YEARS.

Based on our previous discussions on the matter of penalties in the State Records Bill 1998 it is our considered opinion that the penalties indicated in the Acts Amendment [Evidence] 1999 if appropriate for the offence indicated conflicts with the advice provided by the Assistant Parliamentary Counsel, Mr. Patrick Tremlett dated 4 March 1999.

If, as indicated, the penalty of 7 years is appropriate for the Acts Amendment [Evidence] Bill 1999 it would appear that the penalties provided for in the State Records Bill 1998 may not fit the degree of the offence.

We would seek your investigation regarding the apparent variation in penalties as listed above.

It is our opinion that the type of actions covered by Sections 74. And 75. of the State Records Bill 1998 could inflict a greater harm on the Public of Western Australia and its Government than the provision of false evidence as covered by the section (6) in the Acts Amendment [Evidence] Bill 1999.

The Minister for Culture and the Arts, who was also the Western Australian Attorney General, replied that the penalties for the State Records Bill 1998 and the Evidence Act 1906 did not stand in isolation.

If an offence occurred that was applicable to the two areas at issue, then the individual in question could be dealt with under both Acts and the penalties could be cumulative e.g., a penalty of a $10,000.00 fine, plus 7 years in detention would be available as penalties under the two Acts.

On the 17 November 1999, the Hon. Sheila McHale was invited to speak at an RMAA breakfast meeting held at the Matilda Bay Restaurant in Crawley.

The Hon. Sheila McHale, the then Shadow Minster for Health who was handling the legislation for the Opposition in the Legislative Assembly provided the hundred or so attendees the Oppositions point of view in respect to the State Records Bill 1998 and accepted questions after her presentation.

The presentation was excellent and the RMAA members were now up to date on the Oppositions position in respect to the legislation.

On the 25 November 1999, the Hon. Peter Foss QC, advised, in response to a question in the Legislative Council from the new Shadow Minister for Culture and the Arts, the Hon Tom Stephens, the following:

(1) The State Records Bill 1999 and the State Records (Consequential Provisions) Bill 1999 were second read in the Legislative Assembly on November 24, 1999.

As the legislation involves the appropriation of funding, it is necessary to introduce the Bills into the Legislative Assembly.

(2) Changes have been made which will add to the strength of the proposed State Records Commission.

Members of the independent Commission will now include the State Ombudsman, the Information Commissioner [FOI] and the Auditor General.

The fourth member of the Commission will be a person with record-keeping experience from outside government. This new composition will ensure the absolute independence of the Commission and will maximise its effectiveness.

The Government has also accepted several amendments proposed by the Hon Phillip Pendal, and these have been incorporated into the new Bills.

These include the need to provide for electronic scanning of documents, allowing for community input if an archive is to be destroyed, establishing standards to cover the outsourcing of record keeping functions, and the necessity for the Director of State Records to report any breach or suspected breach to the State Records Commission.

Arrangements have also been made to ensure that parliamentary records will be subject to a similarly transparent and accountable process as for Government records.

The legislation does not establish a separate, independent State Records bureaucracy.

Not only is this likely to lead to another group who cannot be forced to be efficient, but it is also bad in theory as the bureaucracy would supervise its own work.

It would be as if the financial activities of Treasury were performed by the Auditor General.

The model proposed in the legislation ensures that there is no need for an additional bureaucracy to be created, other than a basic secretarial support structure for the work of the independent Commission.

The last sentence of the third paragraph of the above statement from Hansard on the 25 November 1999 may have been the arrangements that neutralised the situation and the advice that we had receive previously from my Parliamentary contact re the persons with REAL POWER.

We were on the road to finalisation and once again, our hopes were high. We achieved some wins with the inclusion of some of the amendments that the Hon. Phillip Pendal had placed it on the notice paper on 8 December 1998, but we were unable to address the issue of removing the exemption given to the three exempt bodies, the Water Corporation, Alinta Gas, and Western Power.

The RMAA in conjunction with input from the Labor Opposition, the Hon. Phillip Pendal, Dr Liz Constable, Barry MacKinnon and others decided that the new State Records Bill 1999 was a document, though not perfect, was legislation that we could honorably support. Based on this agreement we contacted all interested parties advising them of our support of the legislation, with reservations, and urging them to back the legislation with their bipartisan support.

In March 2000, a letter was drafted and sent to all interested parties and in particular, the Labor Opposition, Independents plus the Australian Democrats, and the WA Greens [with the latter two parties holding the balance of power in the Legislative Council] advising them of the RMAA’s support, with reservations, for the revised legislation the State Records Bill 1999.

The letter included the following paragraphs:

“The State Records Bill 1999 in its current form, though not perfect in the eyes of the RMAA, WA Branch, is much improved legislation from that of the State Records Bill 1998.

The State Records Bill 1999 incorporates many of the issues detailed in the amendments put forward by the Hon. Phillip Pendal MLA.

The State Records Bill 1999 is, in the assessment of the RMAA, WA Branch, of sufficient merit for us to recommend its support for acceptance as it is currently formulated.

We would therefore request your support of the legislation when it is introduced into Parliament.”

About this time, the Premier the Hon. Richard Court had a Ministerial reshuffle, and we now had a new Minister for Culture and the Arts, the Hon. Michael Board JP, MLA.

Such changes are always unsettling, and we asked ourselves, where is this thing going? Do we start again? How do we strike up a rapport with the new Minister?

The RMAA subcommittee is again plunged into despair, is there ever to be a State Records Act?

However, things were not as down as they may have seemed. Our contacts, the Hon. Phillip Pendal, and our lobbyist Barry MacKinnon were both friends of the new Minister.

Back in their Liberal Party days both the Hon. Phillip Pendal and Barry MacKinnon had worked at the party level to get Michael Board elected as the Member for the seat of Murdoch. Based on these personal relationships we calculated that we were in a better position to interact with the new Minister than the previous situation that we had, or so we envisaged!

A meeting was arranged after some delay with the new Minister for Culture and the Arts, the Hon. Michael Board JP, with the assistance of Barry MacKinnon. Vicky Wilson, Barry MacKinnon, and I met with the Minister on 8 March 2000 along with the Director of the State Records Office, Chris Coggin.

The meeting touched on new ground, as it was obvious from the questions posed by the Minister that he had a long way to go in his understanding of the State Records Office, the legislation, and the issues at hand. He queried why Western Australia needed new Records Management legislation if the FOI legislation had everyone in fear of doing the wrong thing and not documenting what should have been.

All the attendees, including Chris Coggin, but probably except for Barry MacKinnon left the meeting in a negative mood.

There was some serious soul searching to be done, where to now? How to get back the lost ground?

The Hon. Phillip Pendal came to the rescue, again. Due to his relationship with the new Minister, he was able to discuss the merits of what was occurring and over time the Minster appeared to warm to the task of supporting the legislation.

The process of influencing the Government, Ministers and Senior Executives continued with the RMAA WA Branch conducting a one-day seminar on 14 June 2000 titled “e-commerce or e-CHAOS? Managing records in the new millennium”.

The invited speakers were Justine Heazlewood of the Public Records Office of Victoria, Dr Ross Wilkinson of the CSIRO, Des Pearson, Auditor General of Western Australia plus Marita Keenan, John Townsend, Arthur Wilson and Mervyn Joseph with the Minister for Culture and the Arts, the Hon. Michael Board JP opening the event.

All WA Government Ministers were invited to attend the event and we indicated in the invitation that if they were unavailable, that their CEOs would benefit by their attendance.

No Ministers or CEOs attended but we did get good attendance from WA Government Organisations with the information flow down from Ministers advising the need for someone to attend.

One hundred and thirty-six people attended and Hon. Phillip Pendal, a friend of the Minster attended and was seated next to him. This seating arrangement provided an opportunity for the Hon. Phillip Pendal to prompt the Minister when Justine Heazlewood mentioned the million-dollar figures in her presentation in respect to the Victorian VERS Project.

It was felt that the seminar had a desirable effect on the Minister as well as providing an insight into what was happening in Victoria with their VERS Strategy, and the associated significant level of funding associated with the initiative.

Again, we entered a time of waiting when nothing seemed to be moving forward, or so it appeared.

From June 2000, several approaches were made by the Hon. Phillip Pendal to have the legislation brought before the Legislative Assembly.

The Minister for Culture and the Arts advised that the leader of the Legislative Assembly the Hon. Colin Barnett and Deputy Premier would not allow a time slot in the Parliamentary schedule for the Bill to be debated. The Hon. Phillip Pendal then approached the Leader of the House on the matter and was advised in the same vein.

The reason was that there was important legislation to be passed and the Hon. Colin Barnett would not allow 20 or more hours to be wasted in debate based on his understanding that the Opposition was opposed to the legislation.

The RMAA had, back in March 2000 advised all parties of its qualified support of the legislation and the Hon. Phillip Pendal asked the Hon. Colin Barnett, if he could get the Opposition to agree not to drag out the debate on the legislation would he bring on the Bill in the Legislative Assembly.

We were subsequently advised that a bidding war then arose between the two with the Hon. Phillip Pendal offered to get the Bill debated in four hours and the Hon. Colin Barnett demanding one hour.

A deal was struck based on the Opposition and other Independents not dragging out the debate on the legislation in the Legislative Assembly for not more than two hours.

The hare was up and running again.

We were advised that the legislation would be discussed in the Legislative Assembly on 12 September 2000 starting at 2:00 pm. I duly arrived at the Public Gallery at the chosen hour only to find that the Legislative Assembly started its business at 2:00 pm and it would be some time until it got to the State Records Bill 1999.

I decided to wait and while following the proceedings, both the Hon. Phillip Pendal and the Hon. Sheila McHale noted my presence in the Public Gallery. One of my RMAA colleagues later joined me and we then awaited the debate of the legislation.

The Hon. Phillip Pendal came to the Public Gallery and invited me to sit in the special Speakers Gallery at the rear of the Chamber in the Legislative Assembly.

I declined as I had an associate with me, but the main reason was that the Director of the State Records Office, Chris Coggin, was sitting in the Speakers Gallery at the rear of the Chamber available to support the Minister on issues, should they arise. I did not wish to give the impression that I was there supporting the other side, as it were, in case any misunderstanding or unintended injury to prestige occurred.

The Hon Sheila McHale made an excellent speech as did the Hon. Phillip Pendal.

The Western Australian Parliament web site has details online of Hansard page 1052/5 and 1056/1 Tuesday 12 September 2000 with details available @ WA Government Parliament Hansard

For those who wish to read all of the action in respect to this legislation you can visit the above web site and ask the question “State Records Bill”. You will receive 92 hits starting from the introduction of the legislation into the Legislative Assembly on 21 October 1998 and “State Records Act” where you will receive 36 hits starting on 22 October 1998.

There is some limited crossover, but these hits will supply you with the full Hansard report, word for word, from 1998 to the present.

One of the changes between the 1998 and the 1999 versions of the legislation was that a change had been made to extend the period that Departments had to comply with the new Act from two years to five based on lobbying by the SES.

The Minister in response to a question from the Hon. Sheila McHale, in respect to this change, advised he was willing to insert two years and not five years as in the current 1999 version.

The SES people must have seen red when made aware that their hard fight for amendment had been altered, and reduced back to two years without a fight, or refusal to budge from the stated position, by the Minister.

During the debate Hon. Phillip Pendal was having a dig at the Hon. Colin Barnett who was absent from the chamber at the time.

While he was speaking the Hon. Colin Barnett returned to his seat and reacted to what was being said.

The Hon. Phillip Pendal recalled later, in horror, the fact that he may have unwittingly hit a soft spot with the Hon. Colin Barnett and by his inadvertence might have caused the legislation to be withdrawn.

Not so, all’s well that ends well.

The State Records Bill 1999 received passage in the Legislative Assembly with one or two minor amendments on this day, 12 September 2000.

It was champagne all around at the news of the passage in the Legislative Assembly. We thought that we had it made.

The wheels came off again!

The Premier called an election and suddenly all interest in getting the Bill through Parliament went out the window.

The hatches then went up.

Somewhere it was decreed that nothing controversial was to be progressed or discussed in either House which might damage the government’s chances for re-election.

The shadow of Barry MacKinnon’s three principles came savagely into their own and back to bite us where it hurt most.

Again, the soul-searching questions, where to now? What to do? All appears lost!

A meeting with the Hon. Phillip Pendal was quickly convened. The leader of the Legislative Council the Hon. Norman Moore BA, Dip Ed, MLC was not on friendly terms with Hon. Phillip Pendal due to a long-held grievance.

The Hon. Peter Foss, who was the person responsible for the legislation in the Legislative Council, appeared to have become gun shy and would not bring on the legislation, at his leaders direction.

What appeared to be a lost cause now looked more like an unmitigated disaster. There was no movement anywhere, and we had no clear idea of what to do next.

I was informed that my local Member and Liberal Party representative, the Hon. Derrick Tomlinson MLC was a close friend of Hon. Peter Foss QC, and on good terms with, and had a friendly professional relationship with the Hon. Phillip Pendal.

This friendship extended back many years to when the Hon. Phillip Pendal was an MLC in the Legislative Council and a member of the Shadow Ministry of the Liberal/National Opposition.

There was more work to do. I contacted my local Member the Hon. Derrick Tomlinson and explained the situation to him.

The Hon. Phillip Pendal also had a word to the Hon. Derrick Tomlinson on the matter. The Hon. Phillip Pendal sent a memo to all members of the Legislative Council, urging them to bring on the legislation prior to the adjournment of Parliament and before the upcoming election.

A letter from the RMAA was sent to all members of the Legislative Council, in synchronisation with, and supporting the memo from the Hon. Phillip Pendal that supported the passage of the legislation.

The letter advised the members that the legislation now had bipartisan support [a wording that was decided on earlier, to be pushed at all cost, even if it may have been slightly untrue. It worked!] and in addition urging them to have the State Records Bill 1999, due to its critical importance to the State, placed on the notice paper before Parliament adjourned, and definitely before the election.

Whatever happened concerning this rearguard action, we received an unexpected telephone call from the Office of the Leader of the Legislative Council the Hon. Norman Moore BA, Dip Ed, on the morning of Wednesday 15 November 2000 advising that the State Records Bill 1999 was on the notice paper for debate later that day.

We were made aware that the Director of the State Records Office, Chris Coggin, had also received a similar telephone call. Chris Coggin’s message required him to be in the Legislative Council by noon.

When you read the transcript of Hansard for 15 November 2000 you would be forgiven for not knowing that a deal had been done and that there was bipartisan support for the legislation.

The Members in the House appeared to be tearing each other to shreds.

I for one am extremely glad that I was not in the Public Gallery at the time.

Based on the wording that I later observed in Hansard in respect to the debate on the day, I am certain that I would have broken down in tears at the thought that there was no way that the legislation would be passed.

I was wrong, the Bill did get support and was passed in the Legislative Council, but not how I had envisaged the debate and its passage. Who cares how the politicians play games that we do not understand in both these places?

The RMAA and the people of Western Australia finally have our legislation, for good or ill.

In a discussion with Barry MacKinnon, he hit me with a sobering statement and the realisation dawned that another hurdle remained.

Yes, the legislation had now passed both houses but was still not law.

Barry MacKinnon advised that it would not be the first time that Parliament had passed legislation only to have it sit for years and in some cases forever, without receiving Royal Assent and passing into law.

More work to do.

Back to the keyboard and send a letter off to the Minster asking when the legislation would receive Royal Assent.

We received no reply. The legislation was eventually proclaimed in the new Parliamentary Session on the 27 November 2001, more than one year after the passage of the legislation on 15 November 2000 in the Legislative Council though the legislation received Royal Assent in December 2000.

The 15 November 2000 was, I believe, the last session, if not the last day of business before parliament was prorogued for the election of February 2001.

The RMAA and others went into party mode.

We now had the legislation we had been working towards since the late 1980’s. On 21 December 1999, the RMAA decided to thank all the politicians involved in the process.

We invited them to join us in a toast to the success of the passage of the legislation by providing them with an excellent bottle of Western Australian red to celebrate the occasion.

Wine purchased and suitably packaged which included a letter thanking each of the individuals for their input and for their assistance with the passage of the legislation was readied for delivery.

The letter was worded as follows:

On behalf of the members of the Western Australian Branch of the Records Management Association of Australia (RMAA) we wish to congratulate you and your Party on the Assent of the new State Records Act.

In appreciation for your untiring effort and support over many years in the progress of the legislation to its fruition, our Association invites you to join us in toasting the passage of the legislation by accepting a bottle of Christmas cheer to fulfill this toast.

The RMAA, WA Branch assures the new State Records Commission of its unqualified support and offers to make its experience and expertise available to the Commission if called upon for professional advice. We wish you a happy and enjoyable Christmas.

I personally delivered the bottles of wine and the letter to all concerned, at their respective Electoral or Ministerial Offices.

The general feeling in the electorate was that the Liberal/National Coalition would be returned at the election of February 2001.

To the surprise of all the Labor Party with Dr Geoff Gallop MLA as leader was elected to govern the state for the next term.

Where did this leave the State Records Act 2000?

Would it be implemented? Would the Labor Party now in power wish to alter the legislation to incorporate those areas on which they argued in favour for several years?

If changes to the legislation were in the offing, the implementation of the State Records Act 2000 could be delayed for several years.

The RMAA sent a letter of congratulation to the new Minster for Culture and the Arts, the Hon. Sheila McHale MLA on her appointment in which we also requested a meeting with her at her earliest convenience.

A meeting was convened for 30 May 2001 and attended by the Hon. Sheila McHale and her personal assistant plus the Director of the State Records Office, Chris Coggin, Neil Granland and myself at Parliament House.

We went to the meeting prepared with seven issues to discuss and they were as follows:

1. What is the current situation with the State Records Act 2000 and when will it be proclaimed?

2. Will the government be proclaiming the act with its current wording?

3. Will funding as detailed in the legislation be increased to allow for the Commission and the State Records Office to carry out their roles?

4. The Department for Trade and Commerce has, as we understand the situation, a policy unit responsible for information management. How is this section of the Office of Communications and Information Management mesh with the role of the State Records Office?

5. In its recent “Discussion Papers on the future directions for LISWA 2002-2007” which includes a paper from the Director of the State Records Office titled “Generators, Guardians and Gatekeepers: The function and role of recordkeeping and the State Records Office of Western Australia” [Chris Coggin] on page 4, 7 outlined a concept in respect to the management of Records and Archives.

In reading the document, it would appear that the only reason for Records Management is to support the Archive activities of the State Records Office.

If this is the view of the State Records Office, then the Records Management function of that body should be transferred elsewhere and be separated from the Archive activity.

The paper “Generators, Guardians and Gatekeepers” is available online @ Generators, Guardians and Gatekeepers should the reader wish to obtain a complete understanding as to why question [5.] was posed of the Minister.

In your speech in the Legislative Assembly on 24 Nov 2000 while in Opposition, you indicated the need for a separation of the Public Records Office from LISWA. What is the Ministers current position?

6. When will the State Records Office receive the resources it requires to allow it to provide facilities and direction like that of the NSW State Records Office, the Victorian Public Records Office, and National Archive Authority? These web sites and the web site of the UK PRO show what could be achieved if appropriately resourced.

7. Is there a need for a whole of Government approach to the issue of appropriate Records Management in the WA public sector?

The Minster addressed each of the seven items and the outcomes were as follows:

1. The State Records Act 2000 is in the administrative process of proceeding to its proclamation with a high degree of priority. The selection of the fourth Commission is in progress with a recommendation anticipated to be presented to Caucus for approval within the next two weeks.

The proclamation of the Act in respect to the appointment of the four Commissions would then proceed. It is anticipated that the process for the Commission to document a guideline for the wording of a Record Keeping Plan and its proclamation will be completed within three months of the proclamation of the appointment of the Commissioners.

2. The State Records Act 2000 as it is now enshrined in legislation will proceed without any changes to the current wording.

3. Funding for the State Records Commission and the State Records Office is currently being negotiated within Government in context with the 2001/2002 State Budget.

4. That the issue of the role of the Department of Commerce Trade and its Office of Information and Communications in respect to its responsibility for policy matters for Information Management within the Western Australian Public Sector will be investigated.

5. That the RMAA WA Branch will document its concerns regarding the recently distributed document from the Library and Information Service of Western Australia LISWA titled “Discussion Papers on the future directions for LISWA 2002-2007”.

6. That the issue of the provision of a web site for the State Records Office will be addressed.

7. That the issue of a Whole of Government approach to the issue of appropriate Records Management in the WA public sector would receive consideration.

The meeting with the Minister was cordial and constructive, both Neil Granland and I came away believing that the RMAA was well positioned to work with the Minster, the State Records Commission, and the State Records Office on a professional and constructive basis into the future.

In July 2001, the RMAA invited the Minister for Culture and the Arts to speak at the Annual General Meeting [AGM]. On the evening, the Minster announced that the fourth Commissioner had been selected and would be announced shortly.

The Minister further announced the separation of the State Records Office from the Library and Information Service of WA [LISWA] which was greeted with shouts of joy and applause from the 120 people in attendance.

The State Records Office would now report directly to the Director of the Ministry for Culture and the Arts, which is the same reporting relationship as that of LISWA.

There was an Official Launch of the Recordkeeping Principles and Standards and the State Records Office Website on 6 March 2002.

On 13 March 2002, the Minister for Culture and the Arts advised the Legislative Assembly the following in respect to THE STATE RECORDS COMMISSION, PRINCIPLES AND STANDARDS being gazetted. The excerpt from Hansard is documented below:

MS McHale (Thornlie – Minister for Culture and the Arts) [12.10 pm]: I am pleased to inform the House that the State Records Commission published its first set of state records principles and standards in the Government Gazette on 5 March 2002.

Have we finally reached the end of the chase and the hare gone to ground? What did the RMAA learn over the period 1994 through 2002?

1. That we were babes in the woods in respect to our understanding of what was involved in having legislation initiated and put in place.

2. That the process was extremely involved, slow going and extremely hard work.

3. That the RMAA had no idea of what it had let itself in for in working to improve the legislation.

4. That the result was worth all the effort over time. And.

5. That there is still more to be accomplished.

In many statements, speeches, and announcements over several years, by politicians, government executives and senior public servants of the principle of seeking professional input from a wide-ranging constituent including Professional Organisations such as the RMAA, ASA and others has been expounded as a being the holy grail and that this process would be followed.

It is regrettable that in respect to the above situation, that action speaks louder than words.

To my knowledge, since the passage of the State Records Bill 1999 on 15 November 2000, not once have the RMAA or other professionals associated with Records Management in this State, or elsewhere [except for internal government employees] been invited to provide input to the strategy for the Management of Records in the Public Sector of Western Australia. It may be argued that the State Records Advisory Committee [SRAC] has input from Professional Organisations and Records Management Professionals, and that is true. It should be recognised that the SRAC replaces the Special Committee on Public Records [SCOPR] that had been in existence and operating since 1996.

This committee has no input to the decision-making process for the strategy for Records Management Standards and Guidelines in Western Australia and is responsible solely for the approval or rejection of Disposition Schedules submitted by WA Government Agencies.

The State Records Commission [SRC] held its inaugural meeting on 14 Aug 2001, and as far as I am aware, has yet, and this is relevant to the point above, to seek external input from any Professional Organisations or Records Management Professionals.

The SRC appears to rely solely on the State Records Office [SRO] staff for its advice. It is acknowledged that the SRC did seek, via the SRO, input from 809 heads of government organisations by way of a request for comment on the broad principles and content of the Recordkeeping Plan, with an extremely short timeframe to respond, only 22 government organisations responded (a 2.72% response rate). The response was intended to assist in the formulation of the SRC’s Principles and Standards.

The SRC, again through the SRO then circulated an exposure draft standard for the Recordkeeping Plan to 406 heads of government organisations; again only 21 responded (a 5.17% response rate).

It is obvious by the low response rate that either

1. There is a lack of interest by the heads of government organisations or

2. The response times made available are inappropriate to address the criteria concerned. I would suggest the latter.

The previous practice where the SRO held regular meetings with RM Consultants, Educators, and other like professionals, which provided some interaction between the SRO and the profession was abandoned some two years ago.

This in no way indicates that input from the SRO is flawed. I am certain that the SRO staff provide, excellent, though I would contend, restricted input to the situation due to the nature of the SRO operations. A wider canvassing of divergent views and input from Records Management [RM] Professional Organisations and individual RM Professionals could yield a richer vein of knowledge and valuable applied experience to assist the Commission in their deliberations.

The Professional Organisations and individual Records Management Professionals await the day that, in the interest of best practice Records Management for the State of Western Australia that their experience and expertise is tapped to maximise and utilise the input from all available resources of this critical professions, which has the potential to contribute to improved efficiency and accountability for all concerned.

The Act provides for the SRC to establish advising committees. It would appear to be an invaluable step in the improvement of the quality and range of input to the SRC’s deliberations for the establishment of one or more committee/s whose mandate is considerably broader than that of the limited role provided by SRAC, to be instituted.

The passage of the State Records Act 2000 along with the separation of the SRO from within the LISWA structure have been an excellent advancement in the area for best practice Records Management in the Public Sector in Western Australia.

It will take some time for the benefits of the new legislation and support structure made available by the government to find their way into the day-to-day work practices at the Agency level, based on the Records Plans instituted by each Agency. It will be a pleasure to be able to carry out an audit of an Agency in the not-too-distant future to find best practice records management being the rule, rather than the exception.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +61 417 094 147; email @ Laurie Varendorff

Please Note: This article was first produced in the publication – IQ INFORMAA QUARTERLY – Feb 2003 Vol:19 – Issue:1 Edition Part Number 1 as “First Blood and knockdowns to success – fighting over the WA State Records Act 2000” and the May 2003 Vol:19 – Issue:2 Edition Part Number 2 as “More Knockdowns but Then Success for the WA State Records campaign” Available @First Blood and knockdowns to success – fighting over the WA State Records Act 2000 and More Knockdowns but Then Success for the WA State Records campaign

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Micrographics down under

As this is the first view of the micrographic scene in Australia a little history could be helpful.

My entry exposure to micrographics was in 1974 when I managed a CopiCentre for Rank Xerox [now Fuji Xerox] in Perth. Microfilm had been established well before this time with both Kodak, 3M and Bell & Howell being the major players across Australia. The bureau business [source document] in Western Australia was created by Kodak. When Kodak decided to exit the market [as the market had matured and did not need their support] the two leading employees, Brian Davis and John Brown set up a source document bureau, Microfilm Service using the Kodak equipment and following the Kodak ways as being long time employees of Kodak they had yellow blood running in their veins.

3M as well as Kodak played a significant role in the 1960’s with the installation of one or several 3M COM units with the Western Australian [WA] Government [due to limited output capability from the 3M units they were mothballed, and commercial bureaus took over the government applications]. The commercial market at this time installed two Kodak COM units in a computer data processing bureau, Data Processing Australia owned by John Lasberger. The two COM units were operated by several ex-Kodak employees from Melbourne.

The microfilm environment across Australia has historically been split into two sectors, one providing COM services and the second providing source document filming services. In later years, these two sectors become one either by accusation or with one sector crossing the border and either installing COM units or installing source document capability.

Many if not all State and Federal Governments during the period of the 1960’s through the early to mid 1990’s operated their own microfilm source document bureaus with the federal government having both source document and COM capabilities. These government bureaux have either been disbanded or migrated to existing or newly created archival filming operations within State Libraries with WA, South Australia, the National Library and Queensland providing archival filming with 16 and 35 mm capabilities plus large format scanning at least in Queensland and with the intention of doing so in Western Australia with equipment being installed that can be updated to A0 scanning at a later stage.

Where are we now in 2003?

Major changes have occurred across Australia and the process is continuing in the rationalisation and continuing reduction in micrographic activities. In Western Australian major changes in micrographics commenced in the mid 1990’s with the closure of the State Government Microfilm Bureau and the transfer of its downsized archival filming capability to the State Library’s Preservation Services operations. There was also a rationalisation of the COM market with the amalgamation of the two COM bureaus which was connected to a national change along similar lines and the creation of Hermes Precisa Australia [HPA] then a nonaligned conglomerate. In 1998 my own bureau closed due to economic pressures and a reduction in microfilm utilisation by major government agencies and my lack of success in generating other revenue streams plus being targeted by opposition forces. This process is continuing with the major player in the WA market, Hermes Precisa Australia [HPA] ceasing to provide a microfilm service even though it is now owned 51% by Kodak [to the best of my knowledge]. There are some mixed signals here with Kodak’s international promotion of the use of microfilm as a desirable and long-term preservation media and its own organisation ceasing to provide microfilm services in any format in WA.

Ben Tosetto of Australian Microfilm Services [AMS] in Melbourne advises that his source document filming activities have reduced from three high speed Kodak Imagelink 70 units down to the same increase in numbers on the high-speed scanning units with now three Kodak 9000 series and i800 units installed.

Where does microfilm come into this newer scanning process? At the end after the imaging process with the digital data being archived to 16 mm film via Kodak Archive writers.

Is this to be the future for microfilm? Maybe, and maybe not. Let’s pursue this subject in a future article.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Born digital- call in the Lawyers!

Call in the Lawyers!

Which is the original? My Microsoft word version with links to other documents, the corporate Intranet and the WWW or the paper copy sent to the recipient without all the metadata? Welcome to 2002 when 98% or more of correspondence is generated electronically by-word processing software.

But first, a history lesson!

Word Processing.

The term was first used in IBM’s marketing of the MT/ST (Magnetic Tape/Selectric Typewriter), as a “word processing” machine. It was a translation of the German word textverabeitung, coined in the late 1950s by Ulrich Steinhilper, an IBM engineer. 1*

The story of the Wang Laboratories Inc. from America is a classic example of the history of word processing. Dr. An Wang, the company founder of Chinese origin, initially enjoyed success with storage components and universal computers. Finally, in the 1970s, he helped word processors to make the breakthrough and made Wang Laboratories one of the most successful computer companies in the USA. Wang introduced its dedicated word processing system in 1976, and by 1978 it had become the leader in what was then a niche with 50,000 users. 2*

Then came the computer software revolution with the released in 1979 by Micropro International Inc., WordStar was the first commercially successful word processing software program produced for microcomputers and the bestselling software program of the early eighties. 3*

In or around 1986 Microsoft entered that word processing software market with Word and a 6% market share, WordStar 13% and WordPerfect 14%. By 1997 Microsoft Word held 70% of the market, the rest of the story is now history.

Now born digital or electronic!

The question that is posed by the extensive use of born digital or electronic is, which is the legal original? Not being of a legal mind, I vote for the digital or electronically created document. Others will argue that the digital or electronic version is not a legal entity as it has no signature and that only the signed printed document mailed or faxed or electronically copy sent after the signature is attached is the legal entity.

Bring on the Queens Councilors [QC’s].

What is the situation now? Federally and at least in some of the states with New South Wales, Tasmania, Queensland, and Victoria, where electronic transaction Acts have been passed some 2 years ago electronic version may be the original. Other states such as WA are still awaiting passage of their legislation. The following legislation as Acts applies nationally:

Electronic Transaction legislation

Bills of Exchange Act 1909 (Australian Federal Government); Cheques and Payment Orders Act 1986 (Australian Federal Government); Payment Systems (Regulation) Act 1998 (Australian Federal Government); Electronic Transactions Act 1999 (Australian Federal Government); Electronic Transactions (Victoria) Act 2000 (Victoria); Electronic Transactions Act 2000 (Tasmania); Electronic Transactions Act 2000 (New South Wales); Electronic Transactions Act 2000 (South Australia); Electronic Transactions (Queensland) Act 2001 (Queensland); Electronic Transactions Act 2001 (Australian Capital Territory); Electronic Transactions Act 2003 (Western Australia) NOTE: I HAVE INSERTED THIS AS OF TODAY 2003-05-18

When one refers to the term Born Digital or Electronic in a Records Management environment, we tend to restrict our vision to those documents that we create every day in a business environment e.g., Microsoft Word documents, Excel spreadsheets, emails, and PowerPoint presentations. With the possible exception of the PowerPoint presentations and maybe the excel spreadsheets all are utilised in a paper environment at some stage of their distribution and access.

With electronic transactions occurring by the millions per minute, plus web pages and other Internet, W3, Extranet and Intranet activities which will never see their printing to paper we in the records management profession are struggling against the mighty and overwhelming tide of electronic activities that we are not even aware have been created, transacted and finalised let alone recorded and maintained as proof of any transaction ever occurring and for legal, moral and historical purposes.

The Western Australian Department of Industry and Technology have put together an excellent document titled “Guidelines for State Government web sites”. Details are available @ Guidelines for State Government web sites and the web page advises the following:

The Government of Western Australia has also recognised this need and has released a set of Guidelines for State Government Web Sites, (July 2002), which were approved by State Cabinet in June 2002.

I read the draft copy but have yet to set aside the time to address the final version which if the draft was any guide will be a must read by anyone locally, nationally, and internationally if they have a web site, manage a web site or are legally responsible for the information posted to the world via the Internet or an Extranet or internally via an Intranet.

Another body that have realised that they have not had a good grip on the born digital environment is NARA, the USA National Archives and Records Administration who have released a 40 page document titled “Proposal for a Redesign of Federal Records Management” in July 2002 in which the observation is made that for the last several decades or so electronic records have not been managed in such a way as to preserve their content, let alone their context for the present, let alone the future as archives. Details of the document can be obtained @MEMORANDUM TO AGENCY RECORDS OFFICERS AND INFORMATION RESOURCE MANAGERS: Federal Register notices relating to electronic records

This is an enlightening document and worthy of a read and possibly a comment back to the originators requesting input.

The whole issue of the management of born digital is becoming bogged down in the whys and how’s and the standards applicable to the situation.

Why should we care?

Does it hit our bottom line if we do not do it properly?

Do we miss a turn on the Monopoly Board of reality and do not pass go, do not collect $200.00 and end up in jail?

What are the real or potential costs involved if we neglect to manage our born electronic data?

Maybe the Western Australian Government could answer this question based on a real live situation.

In March and May of 2001 two tenders were let to Diskcovery Information Management for the processing of information so that information could be presented to the Inquiry carried out into the activities of the King Edward Memorial Hospital.

My understanding of the two tenders to a value of $1.877985 MILLION “figures obtained from the Health Department of WA web site” was to convert electronic and other data held at King Edward Memorial Hospital and with the Health Department to a format which could be used to present to the Inquiry.

I am unaware of the exact number of documents in question as I can no longer access the tender document on the WA Government web site, but I believe that the average cost per document to be around $1.00 each.

What benefit did the King Edward Memorial Hospital and the Health Department obtain from the expenditure of $1.877985 MILLION? Did this expenditure provide the King Edward Memorial Hospital and the Health Department with an infrastructure so that the management of electronic and other records would be managed in such a way that in the future if another inquiry were carried out that similar expenditure would be unnecessary?

I would dearly wish that to be the case, but I have my doubts.

No matter where we live in the Corporate or Government environment and we have a role that makes us responsible of information capture, creation and or dissemination internally or externally how would our organisation fare, if tomorrow it was required to present all of it physical and electronic records to a Court of Law or an Inquiry on a particular issue or a wider ranging situation?

My inclination is that we would be in a similar or worse situation than that listed above. If you have any doubts have your IT people have a look at the number of emails you have stored on your system, this will include the main server plus all local hard drives. Then have a look at all word, excel, PowerPoint data and Access and other databases on the system and all local hard drives and then total the finding. Then check and see what percentage of that information is recorded in or on your records official management system.

You will either have a heart attack on the spot or go out and buy a gun to either shoot yourself or someone else in the organisation.

When I ask the records managers of an organisation what percentage of the corporate information that they have under control they invariably quote me a figure of somewhere between 80 to 98% with the majority indicating the upper level. When I do an audit, I get the impression [as it is difficult to be exact] that the actual percentage would be in the 50% or less under their management.

Physical documents move around the enterprise and are never seen by the records section, contracts are entered into via email and the only copy goes when the user is forced to clear his or her inbox or the IT section does it for them. The catastrophe grows with each revelation.

You get responses like “you are going to tell me that emails are records aren’t you”, yes, I am. And “how would I know that an email is a Record?” My reply, the policy, procedures, and practices manual in respect to the management of emails is posted on your Intranet and has been there since 1997.

The response “OH!”

We live in a wonderful world where we can receive information, images, and sound from anywhere In the world instantly plus create them in return.

We have yet to appreciate the current and future value of this resource which is evidenced by the lack of investment and interest of our leaders, politically and corporate place on the management of such a wonderful resource and capability.

Until records management becomes a core subject in Business Management courses at universities and the likes of the Australian Institute of Management and for that matter the Harvard Business School, we at the professional end will always struggle for the resources essential to maintain the organisation and society at large.

My belief of what records management is, and that relates to born electronic information as well is as follows:

So, what is Records Management?

It is a core business activity [and I mean business in the broadest sense] without which no organisation, however large or small, can meet its operational activities, its moral responsibilities, or can document proof of meeting its statutory, legal, financial or shareholder responsibilities, or provide for its history.

Records Management is the foundation stone on which all organisations are built and which, without, they cannot operate effectively or efficiently. It is a, or the core business activity and not an add-on, which we are forced to implement by threat of penalties or embarrassment.

Records Management is a good management practice and should be in the forefront of any executive mindset as a strategy for best practice to provide efficient, effective, and cost minimisation initiatives. Without effective Records Management, inefficient and ineffective decision-making will be made and remade with mistakes repeated without a reliable decision-making information base from which to start to appropriately manage any situation. Effective Records Management will provide returns in proportion to the effectiveness of the Records Management system in place.

Records Management is not a cost centre. It is a strategic investment from which all organisations will benefit greatly.

1* Munday, Marianne Forrester. Opportunities in Word Processing. Lincolnwood, Illinois: National Textbook Company, 1985.

2* Heinz Nixdorf Museums Forum!

3* Inventors of the Modern Computer a Rising WordStar – Seymour Rubenstein & Rob Barnaby by Mary Bellis

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Is records management to be the next new buzzword?

Hallelujah! Records management is finally out of the closet.

If you searched Gartner Inc’s Research WWW site using the term records management in March 2003 you would have received 200 hits. Only eight have records management in the title and of these, six were published in the period March 2003. The other two are about takeovers of records management software vendors by the minnows of the IT Industry, IBM, and Documentum. The term records management does not appear in the article title of the balance of 182 hits, but one may assume that it is mentioned somewhere as the articles ranging from a high of 100% in relevance down to minimum of 14%.

Here are some off the top of the list.

Records Management Essential for Risk Management 100% 21 March 2003 Inventories and retention schedules are vital for effective records management and can prevent problems when facing regulators and court cases. Delete unnecessary documents before they get you in trouble. Records Management Tools: Choices Abound 100% 18 March 2003 A range of vendors offer records management functionality. Enterprises must decide whether they are seeking stand-alone records management or functionality incorporated as a feature in other applications. The CIO’s Guide to Effective Records Management 90% 18 March 2003 Records management is both a business process and a technology. Cooperation between IT managers, librarians and lawyers can lead to strategies and systems that will end the scandals caused by poor records management. Records Management Needs Metadata and XML 72% 14 March 2003 Metadata for records management has been proliferating for several years. XML representations may make it more usable for records management but does not replace the fundamental modelling challenges. IBM’s Tarian Acquisition Boosts Records Management 50% 5 November 2002 IBM’s planned acquisition of Tarian Software indicates the importance of electronic records management (ERM) in helping enterprises comply with mandates for record retention. Inventories and Schedules Key for Records Management 47% 21 March 2003 Inventories and retention schedules are vital for effective records management and can prevent problems when facing regulators and court cases. Delete unnecessary documents before they get you in trouble. Records Management Heats Up After Sarbanes-Oxley 32% 21 March 2003 Business continuity requires that enterprises have robust records management strategies. This is especially true in an era of increased government scrutiny, due in part to the “Enron Syndrome.” Documentum Will Benefit from Records Management Acquisition 20% 5 November 2002 Through its purchase of TrueArc, Documentum will get valuable electronic records management technology at a competitive price. Customers that use TrueArc with a Documentum competitor may want to consider migrating.

Why am I so upbeat about this recent resurgence in the discussion of records management “RM” by a major player in the information management research area?

Because the likes of the Harvard Business School and most, if not all business management program providers worldwide have been negligent in their DUTY OF CARE in not having records management where it should be, at the forefront of any management mindset or a major component in their MBA and other management related programs. These providers of leaders to government and business have failed their students and the international corporate body at large by this neglect. Facts highlighted in recent events e.g., Enron Syndrome, the obliteration of one of the world’s leading accountancy and consultancy organisations, Arthur Andersen and the odd one or two recent major Australian corporate plus numerous other international disasters shows that the chickens are coming home to roost.

How?

Because of poor records management training or a lack of understanding by leaders of government and business for the need for quality records management strategies, policies, and procedures plus other unlearned ethical issues.

A history lesson: Has records management come full circle?

In the Middle Ages, I am advised, in Italy at the University of Bologna for a student to study for a major in Records Management they first needed to study a minor in Law. Maybe the Harvard Business School and its colleagues worldwide should consider elevating records management back to a higher level in their business-related programs that mirrors its past position in the hierarchy of learning.

In a Gartner Research article of the 14th March 2003, “RECORDS MANAGEMENT NEEDS METADATA AND XML” the writer Rita Knox advises” The records repository represents a knowledge repository for enterprises. With metadata – machine – processable information describing record attributes relevant to its retention – that repository can become a corporate asset, not just something that protects enterprises from legal entanglements. With care, the data collected for regulatory reasons can do double duty as a resource.”

I have a number of issues with this article, but the important statement is – that repository can become a corporate asset, not just something that protects enterprises from legal entanglements. And With care, the data collected for regulatory reasons can do double duty as a resource.

What a wonderful statement from this respected research organisation. The records management profession has been trying to get management to recognise this fact for many, many years. Is this fact now recognised by the observers of business processes at large or is this an isolated observation by one writer?

Back in early 2001 I authored an article based on presentations to the Records Management Association of Australia (RMAA) National Convention in Sydney, the previous December. The article was published in the USA and Canada by several Chapters of the Association of Records Managers and Administrators International (ARMA). The title: What is Records Management? In this article I made the following statement which I still support, I quote:

“So, what is records management? To me, it is a core business activity [and I mean business in the broadest sense] without which no organisation, however large or small, can meet its operational activities and requirements, its moral responsibilities, or document proof of meeting its statutory, legal, financial or shareholder responsibilities, or provide details regarding its history.

Records management is the foundation stone on which all organisations are built and which, without, they cannot operate effectively or efficiently. It is A, or THE core business activity and not an add-on, which we are forced to implement by threat of penalties or embarrassment.

Records management is a good management practice and should be at the forefront of any executive mindset as a strategy for best practice, to provide efficient, effective, and cost minimisation initiatives. Without effective records management processes being in place, inefficient and ineffective decision-making will be made and remade, with mistakes repeated without a reliable decision-making information base from which to start to appropriately manage any situation. Effective records management will provide returns in proportion to the effectiveness of the records management system in place.

Records management is not a cost centre; it is a strategic investment from which all organisations will benefit greatly.”

End of quote.

Where are we heading with the so-called data avalanche and the many other dramatic warnings that appear increasingly on the web and information industry publications e.g., “lost or drowning in a sea of data”, “information overload”, “information anxiety” and “overwhelmed by the data deluge” which is getting bigger and faster by the day?

Are our friends in the Information Technology “IT“ area able to assist us with their technical expertise? Their technical speak with such terminology as “we manage stuff”, “buckets of stuff” and “we suck data from here and put it there”, does not bode well for being solution providers for our many records management related requirements.

I recall a discussion I had with an IT manager where he tried to convince me to report to management that the way to manage the corporate information environment was utilising Uncle Bill G’s Microsoft suite of Office products rather than expand the current records management system which then managed only paper records. The installed records management system had been identified as the potential solution to handle the scanning of incoming correspondence, capturing emails, word documents, excel spreadsheets and access databases etc. and I was evaluating the situation. On interrogating the organisations IT environment, I located in excess of one million emails, over one hundred-thousand-word documents, thousands of excel spreadsheets and a lesser number of access databases and PowerPoint presentations.

Storage space is inexpensive but there is never enough of it. The organisation had not purged its electronic environment for over ten years due to the availability of inexpensive electronic storage space.

By browsing the system with the security level of the average user I was able to access most network drives except for the Human Resources and the Executive areas drives. With this level of security, I could open, alter, and delete most word documents and excel spreadsheets but I did not play with the access databases or the PowerPoint presentations. The IT manager was proposing more of the same with this uncontrolled and potentially dangerous environment.

The saddest part was that this IT manager honestly believed that his position was the most appropriate solution. I thought at any moment he would break out into the Microsoft song or slogan, [if there is such a thing]. This guy was hooked; someone in the IT training environment had done a wonderful job in brainwashing him into believing that Microsoft’s suite of Office products provided the solution for every information management problem. Uncle Bill G would have been proud of him.

There is more to this IT situation.

The IT industry loves new terms and acronyms. Some of the more recent ones are ontology, taxonomy, information architecture and CV’s ‘controlled vocabulary”, from our web [footed] friends. On further investigation one finds that ontology is a little older than the IT industry with Aristotle being the first recorded ontologist around 400BC. Ontology is, in its simplest meaning, the science of classification and we should applaud the IT industry for trumpeting this process. I personally do not have a problem with the term or that of taxonomy as I feel they both reflect the actual situation better than the term Thesaurus. “Thesaurus” in a records context is often misunderstood by those outside of the records management profession but is an integral part of the records management equation.

The call from some people in the trenches and from others who should know better, is for FREE TEXT! And more FREE TEXT! I would like to advise those who advocate this flawed concept that FREE TEXT ain’t FREE. It is worth exactly what you paid for it; NOTHING, ZERO, A VALUE of NIL and the cost for its use will be ongoing and multiplying over time with a continuation of the destructive examples of more data avalanches, losses, and drownings in seas of data, information overloads, information anxieties, and being overwhelmed by data deluges.

Should we in the records management profession or industry be concerned or threatened by the inroads being made by our web [footed] friends with the application of information architecture and CV’s or controlled vocabulary?

I believe so.

If you have not followed the advances in Information Architecture in the WWW site creation area, I suggest that you take a look, and soon, before it is too late. The use of connected and controlled relationship e.g., parent/child/cousin/uncle-aunt/grandmother-grandfather plus the possibility of extending to 2nd and/or 3rd cousins and great-grandfather even and the reverse, provides a basic five-level hierarchy with the potential to extend the matrix as in a genealogical manner for a family tree.

This outline lends itself to two dimensional formats with linkages up/down and across/back as compared to the records management functional three level hierarchical model with Function, Activity Descriptor and Transaction/Subject Descriptor being a single dimensional model linking up/down but not across/back. The advantage I see with the records management model is that the hierarchical format can be locked in its 3-level relationship.

I do not see this control in the WWW site creation environment, but it may be possible and may already exist. The management and control of a limited number of quality WWW sites using this two-dimensional model is becoming sophisticated. This evolution appears to be working for those who have implemented these practices and procedures. Many others will see the light and follow on this success.

These limited number of quality sites have been created by some of the smart cookies out there in web land who understand how to implement information architecture and CV environments. I am not talking about the Microsoft type of cookies here [cookies were originally a UNIX program known as Fortune Cookies] but those precious few who are leading the charge and improving WWW site management via the implementation of quality information architecture practices.

The WWW has a long way to go getting it right. Go to search engine Google enter CD-ROM and receive 5.66 million hits in only 0.04 seconds. Fast as heck, but the results are useless or near useless. But they are supplied in a timely manner. Big deal!

Enter the word Fleight [this is a misspelling of either Freight or Flight] and see the results, 240 hits in just 0.20 seconds. I can forgive the sites translated into English and the several genuine surnames, but the rest is garbage.

Go to eBay and type in the misspelled Plam Pilot instead of Palm Pilot and check the results received. I received 5 hits on 1 April 2003, and not because it was April fool’s day. I am told you can get great bargains at eBay with misspells because nobody can find the item and almost nobody bids, you get a bargain. This example is a sad indictment on the lack of quality implemented by site designers and the processes utilised in inefficient management of WWW sites generally and especially one with elevated levels of exposure. WWW sites should be set up to handle misspelling and provide assistance to make the correct choice even if the search term is entered incorrectly. Try Google with a misspelling e.g. auguts and the site will ask “Did you mean august “. Yes, I did.

This is not dumming down, it is a feature to assist those who have limited literary skills, poor hand coordination, lousy typists whose fingers are larger than the keys, or who are not native English speakers. It is quality WWW site management. This feature would be excellent in a records environment where spell checkers are absent from some products and have only limited coverage in others.

There are real advances being made by some individuals in the WWW site creation process and those involved in the quality information architecture end of the market. These are early days, but the concepts are sound and in some instances the processes are, I believe, more sophisticated and effective than the Functional File Classification approach being utilised and expanded in the records management arena. In a recent discussion paper circulated for comment by the National Archives and Records Administration (NARA) of the USA, it is proposed that Functional File Classification be made a standard across all US Government Agencies.

Are records managers (RMer’s) to be the lifesavers and Saint Bernard’s of the information age who can save business from a fate worse than death by drowning, page by page, [physical or electronically] in its own uncontrolled data?

Is it SAFE out there in RM land?

Possibly, but probably not!

The blue-sky merchants, snake oil promoters, unscrupulous salesmen and charlatans will be drawn to the honey pot of potential rewards in minutes of it appearing to be the new hot and valuable product.

Some may already be here.

The next full-page advertisement published in the world’s leading newspapers could be:

Wanted

CORPORATE RECORDS MANAGEMENT, WHITE KNIGHT.

REMUNERATION, $10 MILLION PER ANNUM.

WE REQUIRE A PERSON WITH THE APPROPRIATE SKILL SETS TO SAVE AN INTERNATIONAL FORTUNE 500 CORPORATION FROM DROWNING IN A SEA OF DATA.

BONUSES WILL BE PAID OVER AND ABOVE THE BASE SALARY TO BE CALCULATED ON THE REDUCTION OF CURRENT EXPENDITURE RUNNING AT OVER $100 MILLION PER ANNUM IN LOST REVENUES PLUS ONGOING LITIGATION WHICH THREATENS TO BLOW OUT TO OVER $1 BILLION ANNUALLY.

Dear Lord, let it be me!

Happy RMing, Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

Please Note: This article was reproduced in the publication – Image and Data Manager – May / June 2003 Edition on page (28) Records Management with the revised title – Hitting the Charts – Is records management making a comeback?.

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Scanning for legal needs

I had a response from a concerned person who asked how they could recover 600,000 images which were less than usable.

It is unlikely that any Quality Assurance Policies or Practices were in place to check on the quality of the images produced at the point of scanning or sometime soon after scanning. Fortunately, the documents had not been destroyed. My advice was to rescan the 600,000 documents, only this time to make certain that some Quality Assurance process at the scanner was in place.

In the typical digital image management system, all incoming documents are scanned, indexing information is entered and the original paper documents are eventually destroyed. In some systems the scanned image of the document may never be examined until it is needed. Strict quality control is required to ensure the images stored are of acceptable quality and are locatable through the index.

If a scanner is not operating properly, many useless images may be stored on the system. When the problem is discovered and corrected, the original documents will have to be scanned again, if they still exist. Procedures should be established so that any problems are discovered while the original documents are still available.

The quality control procedures described in US standard ANSI/AIIM MS44-1988 titled ‘Recommended Practice for Quality Control of Image Scanners,’ allow the user to make sure that the system is performing today as well as it was when originally adjusted by the manufacturer. Used on a regular basis, these procedures can assure the user that the scanner will produce digital images of sufficient quality for their intended use.

Testing systems.

How often test runs should be made depends on how much scanning will take place, and the consequences of improperly scanning documents.

The best security is provided by doing a test run before and after each batch of documents scanned. If the pre- and post-test runs are acceptable, the scanned documents will generally be acceptable. If a scanner is known to be stable, the test runs after each batch can be eliminated. In this case it may be desirable to print out and examine the last document scanned to make sure it is acceptable. Testing only at the beginning and end of each scanning shift or workday may be acceptable in some operations, but this should be the minimum testing frequency.

Frequent testing is strongly recommended because it minimises the risk of lost time or lost documents. Lack of frequent testing carries the risk of scanning documents which will be unusable and committing non-erasable storage to these documents.

By the time a scanner problem is detected, thousands of documents may have been scanned and will have to be scanned again. A worse risk is incurred if original documents are routinely destroyed after scanning. Assuming that we are scanning to the standards, we now have the legislative issue. I note that the NSW, Victorian and National Archives of Australia guideline is to keep all long term and archive material in paper format even after scanning.

The Western Australian requirement is, to my understanding, that files and the enclosed documents with either long term or archival retention and disposal sentencing periods are required to be placed in a file folder suitably identified with the enclosed documents in folio order.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Scanned Images .TIFF or .PDF and what will happen when I go to court

What a lovely subject! This is a response to a question raised on the Records Management Association of Australasia “RMAA” Listserv in June 2002

On Wed, 26 Jun 2002 10:22:41 +1000, Mark de Berg, asked:

What is the best format to save the images in, that will minimise the file size and reduce the ability for users to alter the image?

Scanning devices work in such a way that all documents are scanned into images as a raster image which, is a non-intelligent digital bitmap file consisting of dots in an X and Y combination which produces a reasonable if not exact facsimile of the original dependent on the resolution selected or available. An A4 size scanned blank document is equal to a 1 Meg file UNCOMPRESSED. NOTE: All images get compressed in some fashion. An average typed A4 page should create a .tiff file at around 35 – 50K per image at 200 to 300 dots per inch [DPI] resolution.

Most if not all document scanners use TIFF as the output format from the scanner. Strengths: TIFF is primarily designed for raster data interchange. TIFF’s main strengths are a highly flexible and platform-independent format which is supported by numerous image processing applications. Since developers of printers, scanners and monitors designed it, it has an extraordinarily rich space of information elements for colorimetry calibration, gamut tables, etc. Such information is also extremely useful for remote sensing and multispectral applications.

What happens after images are produced as a raster file format is open to question.

What is a raster image? Microsoft’s Computer Dictionary: Fourth Edition states the following: raster image: n. A display image formed by patterns of light and dark or differently coloured pixels in a rectangular array. See also raster graphics. raster graphics: n. A method of generating graphics that treats an image as a collection of small, independently controlled dots (pixels) arranged in rows and columns. Compare vector graphics. As a comparison to an intelligent graphic file, which a vector graphic is, the definition is as follows: vector graphics: n. Images generated from mathematical descriptions that determine the position, length, and direction in which lines are drawn. Objects are created as collections of lines rather than as patterns of individual dots or pixels. Compare raster graphics.

A definition of .TIF OR TIFF:

.tif or .tiff: n. The file extension that identifies bitmap images in Tagged Image File Format (TIFF). See also TIFF. TIFF or TIF: n. Acronym for Tagged Image File Format or Tag Image File. A standard file format commonly used for scanning, storage, and interchange of gray-scale graphic images. TIFF may be the only format available for older programs (such as older versions of Mac Paint), but most modern programs are able to save images in a variety of other formats, such as GIF or JPEG. See also gray scale. Compare GIF, JPEG.

A definition of .PDF:

.pdf: n. The file extension that identifies documents encoded in the Portable Document Format developed by Adobe Systems. In order to display or print a .pdf file, the user should obtain the freeware Adobe Acrobat Reader. See also Acrobat, Portable Document Format Portable Document Format: n. The Adobe specification for electronic documents that use the Adobe Acrobat family of servers and readers. Acronym: PDF. See also Acrobat, .pdf. Acrobat: n. A program from Adobe Systems, Inc., that converts a fully formatted document created on a Windows, Macintosh, MS-DOS, or UNIX platform into a Portable Document Format (PDF) file that can be viewed on several different platforms. Acrobat enables users to send documents that contain distinctive typefaces, colour, graphics, and photographs electronically to recipients, regardless of the application used to create the originals. Recipients need the Acrobat reader, which is available free, to view the files. Depending on version and platform, it also includes tools such as Distiller (which creates PDF files from PostScript files), Exchange (which is used for links, annotations, and security-related matters), and PDF Writer (which creates PDF files from files created with business software). In essence, TIFF is the header which identifies the raster image bitmap file compressed or uncompressed in a multitude of versions. TIFF is a much more complicated technical issue that we need to go into here. .PDF is also a header, and much more as it is also the actual encoded file.

As Glenn Sanders advises:

But integrity is a function of your processes, not the format itself.

Any format can be changed, even a .PDF file. As stated above, PDF is a Portable File Format which many people mistake as being an unalterable format because the FREE SOFTWARE the Acrobat Reader will not allow alterations or additions. Pay your $’s and you can do anything with any file format including .PDF. Once an image is scanned into a Records Management System should be locked and not be able to be altered as advised in the old Australian Records Management AS 4390 now replaced by AS/ISO 15489.1 and .2 which advised a document should be INVIOLATE.

All of this is after the fact. You may ask why?

As many of you may know, I have a vested interest in people scanning images to meet published Standards.

I wish to state here and now that I am the Australian Agent for a USA Resolution Test Targets for scanners, A&P International.

Late last year I promoted the use of resolution test targets for Document Scanners as detailed in the ANSI/AIIM standard for document scanners. I had a response from a concerned person who asked how they could recover 600,000 images which were less than usable. Why did this situation arise? I do not know the answer, but I doubt that any Quality Assurance Policies, Procedures & Practices were in place to check on the quality of the images produced at the point of scanning or sometime soon after scanning. I was advised that fortunately the documents had not been destroyed. My advice was to rescan the 600,000 documents [as small job]; only this time to make certain that some Quality Assurance process at the scanner was in place.

The USA Standard ANSI/AIIM MS44-1988 titled “Recommended Practice for Quality Control of Image Scanners” states the following along with many other important criteria in nine sections. 4.2 Why do I need Quality Control?

In the typical digital image management system, all incoming documents are scanned, indexing information is entered, and the original paper documents are eventually destroyed. In some systems the scanned image of the document may never be examined until it is needed. Strict quality control is required to assure that the images stored are of acceptable quality and are locatable by way of the index.

If a scanner is not operating properly, many useless images may be stored on the system. When the problem is discovered and corrected, the original documents will have to be scanned again. Procedures should be established so that any problems are discovered while the original documents are still available.

The quality control procedures described in this document allow the user to make sure that the system is performing today as well as it was when originally adjusted by the manufacturer. Used on a regular basis, these procedures can assure the user that the scanner will produce digital images of sufficient quality for their intended use.

5. Frequency of Testing

How often test runs should be made depends on how much scanning will take place, and the consequences of improperly scanning documents.

The best security is provided by doing a test run before and after each batch of documents scanned, where a batch is several documents scanned with the same settings. This may be ten documents or ten thousand documents, however the batch should be terminated at the end of a shift, and new test runs made, even if all documents have not been scanned. If the pre and post test runs are acceptable, the scanned documents will be acceptable.

If a scanner is known to be stable, the test runs after each batch can be eliminated. In this case it may be desirable to print out and examine the last document scanned to make sure it is acceptable. Testing only at the beginning and end of each scanning shift or workday may be acceptable in some operations, but this should be the minimum testing frequency.

Frequent testing is strongly recommended because it minimizes the risk of lost time or lost documents. Lack of frequent testing carries the risk of scanning documents which will be unusable and committing nonerasable storage to these documents. By the time a scanner problem is detected, thousands of documents may have been scanned, and will have to be scanned again. A worse risk is incurred if original documents are routinely destroyed after scanning.

End of information from ANSI/AIIM MS44-1988. **********************************

How many organisation or Scanning Bureaus in Australia scan to the standards set out in ANSI/AIIM MS44-1988 titled “Recommended Practice for Quality Control of Image Scanners” is questionable. If the number is in the hundreds I would be surprised. It is probable less that 100 across Australia. Assuming that we are scanning to the standards, we now have the legislative ISSUE which others have mentioned. I note that the NSW, Victorian and NAA guidelines is to keep all long term and archive material in paper format even after scanning. I have commented on this process previously in a posting to this and other Listserv’s titled “Standards for A4 & A3 size document scanning plus the long-term management of born electronic data” late in 2001.

Not only is this the advised situation in Western Australia, the suggestion by Glenn Sanders

You could scan in from paper, toss the paper in an archive box in date scanned order, and keep it somewhere far away and ridiculously cheap, just in case, for a few years till enough precedents have been set is not acceptable as a process.

The WA requirement is, to my understanding, and I believe that it may also be the case in other States and Federally, that files and the enclosed documents with either long term or archival Retention and Disposal sentencing periods are required to be placed in a file folder suitably identified with the enclosed documents in folio order. Day boxing of scanned documents as suggested by Glenn Sanders and others is, to my understanding, VERBOTEN! This situation may also apply to short-term R&D scheduled documents and files.

Mark de Berg asked:

Where are the courts currently at, with regards to accepting scanned images as evidence?

I am aware of “The opinion issued by the Victorian Government solicitor” in respect to the scanning of documents. I personally have some difficulty with this advice, but who am I to question the Victorian Government solicitor. I would like to see the wording of the situation posed to him/her which resulted in this advice being given. A separate set of questions or wording may have resulted in a different opinion on the issue. In any case as Kathy Sinclair advises: This Advice indicates that the paper originals of permanent public records CANNOT be destroyed after they have been scanned, despite the implications of the Electronic Transactions Act. The legal reasons for this are convoluted :-) but the Advice spells them out clearly if you are interested. As legislation, both for best evidence and electronic transactions may vary from state to state and the commonwealth to those in Victoria, a request for an opinion to the Crown Solicitor in each jurisdiction may provide a differing opinion to that of the Victorian Government solicitor. As stated above, how the request for advice is worded may provide a differing outcome for each variance of the wording in a particular request for an opinion.

What am I saying? Each situation posed will provide a potentially different outcome. No two lawyers ever have the same opinion on any given situation, so I do not think my views are far from reality in respect to the provision of opinions in the legal arena.

The WA Evidence Act 1906 recently revised by the Acts Amendment (Evidence) Bill 1999 states the following: 73A. Admissibility of reproductions (best evidence rule modified) (1) A document that accurately reproduces the contents of another document is admissible in evidence before a court in the same circumstances, and for the same purposes, as that other document, whether that other document still exists. (2) In determining whether a particular document accurately reproduces the contents of another, a court is not bound by the rules of evidence and — (a) may rely on its own knowledge of the nature and reliability of the processes by which the reproduction was made; (b) may make findings based on a certificate in the prescribed form signed by a person with knowledge and experience of the processes by which the reproduction was made; (c) may make findings based on a certificate in the prescribed form signed by a person who has compared the contents of both documents and found them to be identical; or (d) may act on any other basis it considers appropriate in the circumstances. (3) This section applies to a reproduction made — (a) by an instantaneous process; (b) by a process in which the contents of a document are recorded by photographic, electronic, or other means, and the reproduction is subsequently produced from that record; (c) by a process prescribed for the purposes of this section; or (d) in any other way. (4) If a reproduction is made by a process referred to in subsection (3)(c), the process shall be presumed to reproduce accurately the contents of the document reproduced unless the contrary is proved. (5) If so, requested by a party to the proceedings, a court shall give reasons for determining that a document is or is not an accurate reproduction. (6) A person who signs a certificate for the purposes of this section knowing it to be false or misleading in any material particular commits an indictable offence and is liable on conviction to imprisonment for 7 years.

END OF SECTION 73A NEW BEST EVIDENCE RULE******

WA now also is in the final process of the passage of the Electronic Transaction Bill 2001 which has across the board support and should be passed by the Upper House in the not too distant future. The Bill States: 10. Production of document (1) If, under a law of this jurisdiction, a person is required to produce a document that is in the form of paper, an article or other material, that requirement is taken to have been met if the person produces, by electronic communication or otherwise, an electronic form of the document, where — (a) having regard to all the relevant circumstances at the time the document was produced, the method of generating the electronic form of the document provided a reliable means of assuring the maintenance of the integrity of the information contained in the document; (b) at the time the document was produced, it was reasonable to expect that the information contained in the electronic form of the document would be readily accessible then and for subsequent reference; and (c) the person to whom the document is required to be produced consents to the production of an electronic form of the document. (2) If, under a law of this jurisdiction, a person is permitted to produce a document that is in the form of paper, an article or other material, then, instead of producing the document in that form, the person may produce, by electronic communication or otherwise, an electronic form of the document, where — (a) having regard to all the relevant circumstances at the time the document was produced, the method of generating the electronic form of the document provided a reliable means of assuring the maintenance of the integrity of the information contained in the document; (b) at the time the document was produced, it was reasonable to expect that the information contained in the electronic form of the document would be readily accessible then and for subsequent reference; and (c) the person to whom the document is permitted to be produced consents to the production of an electronic form of the document. (3) For the purposes of this section, the integrity of information contained in a document is maintained if, and only if, the information has remained complete and unaltered, apart from — (a) the addition of any endorsement; or (b) any immaterial change, which arises in the normal course of communication, storage or display. (4) This section does not affect the operation of any other law of this jurisdiction that makes provision for or in relation to requiring or permitting electronic forms of documents to be produced, in accordance with information technology requirements — (a) on a particular kind of data storage device; or (b) by a particular electronic communication.

Note: Section 12 sets out exemptions from this section.

END OF SECTION 10 PRODUCTION OF DOCUMENT***************

The new updated rules of evidence and WA Electronic Transaction Bill 2001 look pretty good to me and, which would appear to allow for the scanning and then the destruction of documents and files, IF and a big IF at that if Section 73A, (2) (a) may rely on its own knowledge of the nature and reliability of the processes by which the reproduction was made can be verified. This is where our ANSI/AIIM Standard comes to the rescue for the scanning of documents and their legal admissibility.

No identified QA Process, and possible no legitimacy of the scanned images produced. The scanning process is not the only process in question here. The whole Policy, Procedure & Practice issues from the receipt of incoming correspondence to the short or long-term retention as a digital image come into question. If no such processes are in place and then more importantly it is not followed to the letter on a day-to-day basis by all personnel, the best evidence rule may eat you alive.

Happy Scanning!

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Taxonomy – Thesaurus – Classification – Indexing

What a strange world we live in?

When I first started in the Microfilm Bureau business you received a box of paper and you prepared them for filming [unfolding, removal of staples, right side up an the header facing north, south east or west as per the camera’s requirement] and then you filmed, starting at the first page and continued until you finished and depending on the reduction ration used you indexed the finished single roll of somewhere between 2,200 to 2,500 per 100 foot or 30.3 metre roll indexed with a Start Identifier = From XXX to a Finish Identifier = To XXX in a date or alpha format.

When files were filmed for insertion into a jacket environment one titled the jacket header with the file identifier e.g., No. 893721 Bill Bloggs, Personnel File and maybe a date field.

If the file was more than 60 pages you identified each jacket with of 1, 2 of 7 etc.

The process was usually charged per character typed or a set fee for less than X number of characters e.g., 20 or 40 characters.

Was this a good deal for the client?

Probably not, but at the time an accepted procedure.

Roll on to 2002 and where are we now?

A totally different environment.

Records Management has come a long way since the 1970’s and sophisticated Document and Records Management systems are in place.

Many organisations capture [or at least they should capture at the point of receipt] all correspondence sent to the organisation from external sources or other divisions or sections.

It is my humble opinion that any Organisation who is not implementing this practice that they are as a minimum, derelict in their duty or at worst, morally and possibly legally irresponsible.

During the past 12 months I noted a rave review by someone in the computing industry who had attended a training course on Taxonomy.

Taxonomy was the new order and would save computing from its inability to manage information with a new solution.

I was intrigued so I began to research the subject.

Was this a new buzzword, or another blue-sky process as a cure-all to our need to locate information in a discrete single answer and in a timely manner?

The answer lays somewhere in the past.

If we take the word of Encyclopedia.com @ Encyclopedia.com they advise the following: taxonomy– taxonomy: see classification. … When we go to classification, we are advised classification.

History – The earliest known system of classification is that of Aristotle, who attempted in the 4th century BC to group animals according to such criteria as mode of reproduction and possession or lack of red blood.

Aristotle’s pupil Theophrastus classified plants according to their uses and methods of cultivation.

So there you go, there is nothing new under the sun!

Taxonomy is not a new buzzword or blue-sky process but a tried-and-true rehash of a 4th century BC process used or created by Aristotle.

I can now sleep soundly in my bed in the knowledge that Aristotle and not the new breed of blue-sky merchants are in charge!

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

RFID – a wireless ‘Smart Glass’ that knows when you need a Drink

Who said RFID “Radio Frequency Identification” isn’t coming to the masses?

In a latest news release April 05, 2002, at the following www site @ iGlassware we were advised that: “Restaurant and tavern patrons tired of having to catch the attention of a server or elbow their way to the bar for a drink refill will appreciate a new wireless system that automatically notifies those pouring and delivering the beverages that a glass is getting low.”

WHAT PRICE IS THE FUTURE?

When we are still unsure if it is the left or is that right side of our brain that is being cooked each time, we use a Mobile, or in the USA, Cell Phone and the only relief is to drown your sorrows with a beer or three or some alcoholic liquid of your choice, they are after us again.

Now bars and restaurants will be bathed in the reassuring invisible glow of RADIO FREQUENCY WAVES so that when we are unsure whether to use the left or right side of our head to minimise the effect of radiation from our mobile phone we can get a full dose of radiation, front on, at the bar or table.

A SCARY THOUGHT!

If the radiation doesn’t get you then alcoholism may be the way out in a NO TECH BAR. Can you imagine the new advertising gimmicks to keep you out of harm’s way?

THIS BAR/RESTAURANT IS LEAD LINED AND USES NO HIGH-FREQUENCY RADIO WAVES, only homemade beer!

Over and out before I get ZAPPED by Mitsubishi at my favourite drinking hole.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.

Now that you’ve scanned

Once you have imagined your physical documents, each state offers different advice on how to manage the information.

When you embark on an imaging project, issues such as ensuring the accuracy of the scanning and properly disposing of physical documents when they are past their lifespan emerge. Over the past year or so there have been various views put forward in respect to the short- and long-term period of retention for documents after scanning, and the management of electronic data as archives.

The State Records of New South Wales, the Public Records Office Victoria, the National Archives of Australia, and the State Records Office of Western Australia all have guidelines freely available.

The State Records Office of Western Australia has advised in the Winter 2001 issue of its newsletter ‘STATE of the RECORD’ through an article on the Evidence Act Amendments that WA government agencies should “err on the side of caution by preserving the original records once scanned. That is, the State Records Office recommends that agencies retain their temporary value records in their original format for the full duration of their retention periods as specified in the approved retention and disposal schedule.”

The Public Records Office Victoria, in its guideline ‘Scanning or Imaging of Records: Advice to Victorian Agencies’, asks the question: has the scanning system been designed to ensure that adequate copies of the paper originals are being made? Are the copies authorised as true and accurate renditions of the original by someone in the organisation in a position of authority? These questions raise the issue of ensuring accuracy and veracity, of particular concern when as with records of value to the state, there is little margin for error.

The State Records NSW advises that for agencies to be able to legally destroy records of short-term value that have been imaged, they must ensure that the conditions for destruction described in this general disposal authority are met. These conditions are that: all requirements for retaining originals have been assessed and fulfilled; copies are made which are authentic, complete, and accessible; and copies are kept for the authorised retention period.

The National Archives of Australia in its guideline ‘The Impact of the Evidence Act on Commonwealth Recordkeeping: Records in Evidence – document R21’ advises that, “as government agencies make increasing use of newer technologies for record keeping and information management, record keeping practices should be reviewed so that agencies continue to produce and capture records which are authentic, reliable, and accurate for legal, audit, and other purposes.”

Broader impact.

While the advice of record keeping authorities has direct bearing on the operations of government, the issues they raise impact any organisation working with imaged or born-electronic documents.

There are several key aspects to consider: ensuring physical documents are adequately captured, ensuring they are reliable and readily accessible, and then ensuring physical documents are appropriately disposed of. As is observed in the white paper ‘Preserving documents forever: matching technology and business consideration’ prepared by research firm Macarthur Stroud International for the UK’s Data Archiving Association, digital technologies have appealed as a way of storing electronic and imaged documents because of the ease of access, however the 15-year lifespan of magnetic media and the rapid obsolescence of existing technologies can make this a precarious option for long-term archiving. As Image & Data Manager reported (in November/December 2001), even CD media has lost some lustre as a permanent digital media with a CD-eating fungus discovered in Belize. The fungus, the first recorded fungal consumption of metal, eats a CD’s aluminium layer and data-storing polycarbonate resin.

To maintain information on digital media, the paper recommends “having to regenerate the archives every seven to 15 years, leaving a question mark regarding the preservation of original documents in unalterable form”. The advantages and disadvantages of digital technologies though must be played against analogue media such as microfilm, which claims a 500-year lifespan and so can keep original documents in an unaltered state. While many organisations use digital technologies for constantly accessed information and analogue technologies for archiving, the white paper poses a possible hybrid solution for long-term record keeping, “an integrated solution that brings together the strengths of digital and analogue solutions will have a compelling appeal in the archival storage markets”.

Laurie Varendorff ARMA

The Author

Laurie Varendorff, ARMA, a former RMAA Western Australia Branch president & national director, has been involved in records management and the micrographic industry for 37 years. Laurie has his own microfilm equipment sales & support organisation – Digital Microfilm Equipment – DME – and a – records & information management – RIM – consulting & training business – The Varendorff Consultancy – TVC – located near Perth, Western Australia, & has tutored & written course material in recordkeeping & archival storage & preservation for Perth’s Edith Cowan University – ECU. Phone: +618 9286 3705; mobile: +61 417 094 147; email @ Laurie Varendorff

The author, Laurie Varendorff gives permission for the redistribution or republishing of this article by individuals and nonprofit professional organisations without cost based on the condition that he as well as the URL of the article are recognised at the introduction of the article when redistributed or republished.

SPECIAL NOTE: Use of this article by publishers, commercial, government, or educational organisations requires a financial agreement to be negotiated with Laurie as the copyright holder for this work.